Beyond Philosophy

JANUARY 23, 2021

We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. We couldn’t agree more. We believe that the best way to improve Customer Experiences is to do a lot of little things that add up to significant improvements.

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2021 White Paper Customer Experience Consulting 89

Kerry Bodine

JANUARY 23, 2021

Amazon tells me that I last purchased Tony Hsieh’s book Delivering Happiness on August 26, 2010. The timing was fortuitous. I had recently moved back to San Francisco and, after a less-than-fulfilling detour into the world of marketing and advertising, was doing some soul searching about my next career move. I also had a trip to New York City scheduled for the following week.

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2010 Books Advertising Customer Centricity 71

Doing CX Right

JANUARY 23, 2021

Stacy Sherman joins Gregorio Uglioni CX podcast to discuss customer experience best practices to achieve business goals in 2021 and beyond. The post How To Achieve Goals Leveraging CX appeared first on Doing CX Right.

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2021 Customer Experience Customers 52

WorkOutLoud

JANUARY 23, 2021

Your customers benefit from the value of getting together around a topic or set of topics. Until recently, the majority of “events” occurred face to face with multiple tracks and sessions, presenters. And many times your event occured over more than one day. Now, the need is to supplement if not replace those events with virtual options.

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Events Presentation Insights Management 52

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Doing CX Right

JANUARY 23, 2021

The post Customer Service Secrets appeared first on Doing CX Right.

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Customer Service Customers 52

Doing CX Right

JANUARY 23, 2021

Stacy Sherman provides actionable CX tips that you can do right now. Listen to her recorded interview with Sean Smith at Stories2021 event. The post Actionable CX Tips From Story2021 Event appeared first on Doing CX Right.

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Events 52

Doing CX Right

JANUARY 23, 2021

LIsten to Stacy Sherman & Anna Oakes talk about building high performing teams who deliver excellence. The post Building High Performing Teams Who Deliver Customer Excellence appeared first on Doing CX Right.

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Customers 52

Doing CX Right

JANUARY 23, 2021

What does humanizing business & leading with a heart mean? What can leaders be doing to improve. The post Where the magic happens when it comes to improving customer outcomes appeared first on Doing CX Right.

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Customers 52