Kate Nasser

NOVEMBER 15, 2020

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ appeared first on KateNasser.com.

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Confirmit

NOVEMBER 15, 2020

I think we can agree that this year has presented its fair share of challenges. But it has reminded us here at Confirmit how proud we are to work with some of the most innovative, leading CX teams around the globe as they embrace the change. One client, in particular, has put smiles on our faces… The MyCustomer CX Award judges have spoken. And we are enormously proud to see Louise Durnin of Cromwell among the few winners commended 2020 CX Leader of the Year !

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Kate Nasser

NOVEMBER 15, 2020

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ appeared first on KateNasser.com.

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Andrew Mcfarland

NOVEMBER 15, 2020

Some days, it seems like the world is ACTUALLY becoming more customer-centric. Other days, I’m left scratching my head in disbelief. Read this experience a customer had with T-Mobile. T-Mobile’s avoidable mistakes… let me count the ways. Offered free additional.

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Opinionator

NOVEMBER 15, 2020

Why have a touchless Restroom?… …… And why change to touchless feedback? A dirty public bathroom is terrible for business and a stain on an organization’s image. A Harvard Business School study shows that clean, working guest restrooms are critical for maintaining business reputation and revenue. They serve as a quality barometer for the brand.

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