PeopleMetrics
MARCH 25, 2022
Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. But what are customer advisory boards? How do they work?
ChurnZero
MARCH 25, 2022
Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. But alas, time — and customer accounts — waits for no one. The show must go on. Figuring out how to shift around a CSM’s book of business is a delicate balancing act, and one of the most challenging Customer Success processes to get right.
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Totango
MARCH 25, 2022
Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but each person has a different way of doing it. You may prefer using sticky notes, while another team member likes slide decks and yet another prefers digital mapping tools. After you finally decide on which medium to use and manually map out your journey, then you each use a different tool to run campaigns and tasks. .
ChurnZero
MARCH 25, 2022
Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. But alas, time — and customer accounts — waits for no one. The show must go on. Figuring out how to shift around a CSM’s book of business is a delicate balancing act, and one of the most challenging Customer Success processes to get right.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Merkle
MARCH 25, 2022
Retail’s big reunion is just days away and we can’t wait to engage with retailers from across the country. As a leading data-driven customer experience agency, Merkle helps retail brands drive innovation to connect with consumers throughout the customer journey from initial awareness to purchase and nurturing brand advocates. And as the focus shifts from brand equity to customer equity, we ensure that brands meet consumer expectations with streamlined payment options, order management, and fulfi
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SaleMove
MARCH 25, 2022
Latest round of VC funding puts Glia’s valuation above $1B dollars. Increased investment propels R&D and global investment in DCS. The post Gratitude and Growth: Taking Digital Customer Service to the Next Level appeared first on Glia Blog | Digital Customer Service Explained.
SAP Customer Experience
MARCH 25, 2022
Dear Community, In order to ensure a successful SAP Commerce Cloud implementation, SAP provides several tools and tips to make the implementation more efficient.
SaleMove
MARCH 25, 2022
Latest round of VC funding puts Glia’s valuation above $1B dollars. Increased investment propels R&D and global investment in DCS. The post Gratitude and Growth: Taking Digital Customer Service to the Next Level appeared first on Glia Blog | Digital Customer Service Explained.
SmartKarrot
MARCH 25, 2022
Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Be an expert on Pacvue Commerce in order to show brands how Pacvue Commerce can empower them to achieve success. Build, manage, and lead the Customer Success team for Pacvue Commerce.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
DemandJump
MARCH 25, 2022
Out of the over 1.8 billion websites floating around cyberspace, a whopping 90% get zero traffic. With 88% of shoppers beginning their buying process online, being invisible on the internet lets your competitors get their business before you even have a chance.
InnerTrends
MARCH 25, 2022
SaaS Experts + hours of videos and ?? study materials ?? turn your SaaS into a growth machine. After several months of hard work and collaboration with the incredible SaaS experts at Market8 and Inturact , we’re excited to bring you: The Data-Led Growth Program.
DemandJump
MARCH 25, 2022
Are you unsure how to use SEO to your advantage? Don’t worry! The answer to your SEO woes is the SEO pillar strategy. This strategy is built from several components, like short and long-form pieces, to help you use high-ranking keywords to your advantage.
SmartKarrot
MARCH 25, 2022
While we have been hearing a lot about product-led in recent times, it would be untrue to say that the concept is entirely true. SaaS products like Dropbox and Slack have used the product-led approach, and they have set an example of how to lead the market using the product as the driver of growth. It has been iterated time and again that PLG (product-led growth) may not be for everyone.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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DemandJump
MARCH 25, 2022
In the world of marketing, SEO proves vital to increasing traffic to your website. In fact, organic search is responsible for 53% of all site traffic, according to this study. The easier it is for readers to find your website, the higher the odds that those readers will actually view your site.
Centercode
MARCH 25, 2022
“You do not rise to the level of your goals. You fall to the level of your systems.” This quote from Atomic Habits, by best-selling author and habit expert James Clear, is as true for using customer insight to drive product decision-making as it is for training to run a marathon, not biting your nails, or remembering to unload the dishwasher every night.
DemandJump
MARCH 25, 2022
A pillar page is a huge part of your overall content development, so knowing how to create one is very important to your entire SEO pillar plan. The basics of pillar page design tell us that our pillar page should be the home for our largest piece of content on a topic, with sub-pillars and blogs that link back to it with more information on different topic aspects.
CSM Magazine
MARCH 25, 2022
Growing an Instagram audience in 2022 can become more challenging as more bloggers and businesses emerge. Therefore, you need to be overly active with interacting with your IG customers to encourage them to visit your account more often. If you just registered an Instagram profile, you can get your first followers slowly. To achieve this faster, you need to use methods such as mass follow and mass liking target users.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
DemandJump
MARCH 25, 2022
As marketers, we all want to get as many eyes on our site as we can. More visitors results in more marketing qualified leads (MQLs), which results in more customers. But what’s the best way to get more folks to your site? With good content. And there’s the challenge. The fact is, nearly 91% of content on the web doesn’t get any traffic from Google.
Forrester's Customer Insights
MARCH 25, 2022
Read the key findings from FinovateEurope 2022, including thoughts on what's hot in fintech, sustainable finance, open finance, and digital transformation.
DemandJump
MARCH 25, 2022
The almighty SEO strikes again! We all know that keywords and phrases bring traffic to web pages, but you can do even more to drive potential customers to your website. SEO pillar pages can enhance your website traffic even further.
ShepHyken
MARCH 25, 2022
This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Your brand’s name will eventually suffer if you don’t have a strong core team handling customer inquiries, keeping them pleased.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
DemandJump
MARCH 25, 2022
In content marketing, a pillar page strategy is a way of developing and organizing your content, so it reflects what your customers are looking for and will show up at the top of their search. This SEO pillar structure creates broad topics explained in detail as the main “pillars” of your content.
Forrester's Customer Insights
MARCH 25, 2022
Technology execs are keeping their partners close in both working hours and proximity. In our recent survey of 1,550 services decision-makers from North American and European enterprises, we asked how they expect their service provider delivery models — where the staffs are located — to change in 2022. They report increases across the board but […].
DemandJump
MARCH 25, 2022
If you work in content marketing or the digital space these days, you have probably been bombarded with ads, blogs, videos, stats, or anything else touting how important content is to a successful marketing campaign.
Forrester's Customer Insights
MARCH 25, 2022
Forrester’s B2B Summit North America is fast approaching. With the theme “Align, Advance, Accelerate,” this year’s event features sessions that will emphasize new research for portfolio marketers to lead their organizations to growth in a post-COVID world. Our analysts have identified four key areas that represent opportunities for portfolio marketers to deliver greater value to […].
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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