ShepHyken
APRIL 21, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is Agentic AI? What is the difference between generative AI, analytical AI, and agentic AI? What impact does AI have on analyzing and predicting customer behavior? How do companies balance AI with the need for human empathy in customer service?
Thematic
APRIL 21, 2025
Your users are your best source of feedback. Why? Because they're the ones actually using your product or service—experiencing firsthand what works, what doesn't, and what could be better. They spot the issues you might miss and highlight opportunities for improvements you may never have considered. That's why building a robust user feedback loop is crucial.
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ShepHyken
APRIL 21, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Are the Results from GenAI in Customer Service? Case Studies from Verizon, ING & United Airlines by Rebecca Sentance (Econsultancy) From improved customer satisfaction to an uplift in sales, we examine three companies who have successfully applied GenAI in custome
Thematic
APRIL 21, 2025
Understanding your B2B customer insights means learning what makes your business clients tick—their needs, behaviors, pain points, and goals—through data. Unlike with B2C, where you get insights from individuals, in B2B, you get insights from an entire organization, often with multiple stakeholders involved in decisions. So, a B2C retailer might analyze one shopper’s buying habits, whereas a B2B company must understand a client account with multiple stakeholders and longer p
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
BirdEye
APRIL 21, 2025
From independent shops in Manchester to small bakery in Bristol to service providers in London, UK businesses know how much damage just a handful of negative reviews can do. In a world where customer decisions are shaped in seconds, a 3.9-star rating instead of a 4.5 can mean the difference between getting chosenor getting overlooked. Thats why the temptation to buy Google reviews in the UK is growing.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
eGain Blogs
APRIL 21, 2025
In today’s competitive business landscape, the success of a merger or acquisition hinges on how quickly two companies can act as one unified entity. While systems may take months or years to integrate, customers and stakeholders expect a seamless experience from day one. This disconnect creates one of the most challenging aspects of any merger: delivering a consistent customer experience and unified brand promise while technical integration remains in progress.
BirdEye
APRIL 21, 2025
Generating high-quality leads has never been more complexor more rewarding. In 2025, the modern sales- marketing funnel isnt just about volume; its about velocity, precision, and personalization. And thats exactly where AI lead generation is changing the game Whether you’re a real estate agent chasing your next hot lead, a B2B SaaS company struggling with lead qualification, or a small business owner trying to stretch every marketing dollaryoure not alone.
Optimove
APRIL 21, 2025
Re-engage your churned customers with this guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting. For iGaming operators, Optimove Insights Pulse Snapshot reveals how regional and seasonal dynamics shape deposit behaviors, providing a vital edge for optimizing acquisition and retention strategies.
Blueshift
APRIL 21, 2025
As email usage continues to rise year over year, effective inbox management plays a crucial role in day-to-day communication. Like Gmail, Apple has introduced its own system of organization called Categories, offering a more granular breakdown of incoming emails. This update is designed to enhance the Apple Mail user experience through better organization.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
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