Thu.Nov 25, 2021

Reducing Customer Churn: Do You Need Prediction, Interpretation, or Both?

InMoment XI

Customer behaviour prediction—including customer churn prediction—is at the top of our clients’ agenda—and for good reason. Who doesn’t want to be able to predict the future for their customers, employees, and business? What Is Predictive Modelling?

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5 Business Benefits of After-Hours Customer Service

Advantage Communications

When customer service is managed internally, most businesses only have agents available during opening hours and that can be a huge problem when it comes to ensuring customers are satisfied.

2021 67

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4 Ways to Improve Customer Loyalty and Retention

CSM Magazine

If you want to run a successful business and experience revenue growth, it’s not enough to simply bring in the customers. To achieve these goals, you also need to take care of retaining these customers.

2021 52

Nov 25 – Customer Success Jobs


Role: Customer Success Director- Remote- US Location: Remote, New York, United States Organization: Foodsmart As a Customer Success Director, you will ultimately be responsible for nurturing and growing the relationships with the health plan and employer customers and ensuring their long-term viability.

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

Avoid This Customer Service Mistake with Matt Dixon


Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent?

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More Trending

Our Competition is Beating Us Despite the Fact We Are Better Than Them

Beyond Philosophy

One of our podcast listeners, Jeanne-Claude, wrote about a problem he was having for a recent episode. I am writing about it here today because it is likely a problem some of you share.

2021 78

The Popularity of Esports in 2021: Dota 2 for Aussies

CSM Magazine

Without a doubt, Dota 2 is one of the pioneers in the world of entertaining and professional gaming. With the course of time, new games and activities emerge, which can’t help but lead to certain updates in the so-called ranking of popular esports.

2021 52

Key takeaways from the 2021 INTA Annual Meeting


As part of ongoing trademark industry engagement, Clarivate colleagues recently participated in the 2021 International Trademark Association (INTA) Annual Meeting Virtual+, with colleagues attending online and in person at all three live mini-conferences in Los Angeles, New York and Berlin.

2021 52

Chill Out, Relax, Take It Easy: PCI Pal Removes the PCI Compliance Worry From Chill Insurance

CSM Magazine

PCI Pal , the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home.

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

Webinar Series about SAP’s Integration Strategy: Deep Dive Into End-to-End Business Process Integration

SAP Customer Experience

At the beginning of this year we launched a SAP Community Call series about the SAP Integration Strategy in context of the Intelligent Enterprise. This series gives you the opportunity to deeply dive into each topic of this strategy as outlined in the SAP’s integration plan in the cloud Intelligent.

2021 68

Why Conversation Artificial Intelligence Will Ultimately Be a SaaS Superpower!


The digital-first mindset has been at the forefront of several SaaS businesses this year. While you might perceive your tech-savvy business to be miles ahead of the competition, one strategy that can make your business a SaaS superpower is conversation artificial intelligence. .

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MyCustomer's 10 most popular blog posts of 2021


Engagement MyCustomer's 10 most popular blog posts of 2021

2021 52

Drinking Our Own Champagne: How Optimove Tests its Own Customer Marketing Strategy


Just for context – this is the 3rd and final chapter of where we tell you EXACTLY how we ate our own dog food.

2021 52

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.