Tue.Dec 27, 2022

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Amazing Business Radio: Amy Brown


The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale.

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ChurnZero’s greatest hits of 2022


Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks.

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9 Of The Best Books On Customer Service That You Can’t Miss


Last Updated on December 27, 2022 “If you are not taking care of your customer, your competitor will.” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! This is where reading some best books on customer service can be your savior!

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Tips for Creating or Revising Your Customer Success Journey Map


Road Map Vectors by Vecteezy. At the heart of any successful customer relationship is a clear and well-defined path to customer success. This means implementing best practices in areas such as product training, initial relationship cadence, and real-time support.

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The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

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5 Tips to Improve Contact Center Efficiency in a Recession

Amplifai Coaching Category

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees

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Restaurant Data Analytics: Driving the Restaurant Industry Toward Profitable Growth

Fox Metrics

In the restaurant industry, it can be incredibly difficult to make a profit. In fact, 1/3 of all new restaurants fail almost immediately, and the vast majority of restaurants barely scrape by with enough profit to stay open. This is largely due to the industry having such a tight profit margin.

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Contact Center: The Benefits of Using Multichannel Communication


In this guide, we’ll look at some of the benefits of a multichannel contact center. Use this information to make informed decisions for your business. Call Center Digital CX

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Delivering More Value Through Empowered Teams

Forrester's Customer Insights

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks!

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Coaching Tips for Account Managers | Key Account Management

Kapta Customer Success

There’s been a lot of talk about an economic downturn for months and Bloomberg is now saying that there’s a 70% chance of a recession in 2023. This is when companies do whatever is necessary to secure their future by cutting costs, downsize their teams, and retain their client bases. Key Account Management

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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10 Ways to Increase Beta Test Confidentiality


Most product launch preparations are conducted in complete secrecy, and putting your unreleased product into the hands of beta testers during that time can be very scary.

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Finishing 2022 With Uncertainty for Technology Executives

Forrester's Customer Insights

In the post-pandemic era, uncertainty reigns. With all the confusion surrounding economic indicators and talk of recession in 2023, technology executives may face tough decisions in the early months of 2023.

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10 Reasons Why Your Recruitment Failed…and Why It Didn’t Have To


Let’s be honest, recruiting the right testers for your beta test isn’t the easiest thing in the world, especially if it’s your first time. Being able to know what makes a good tester and how to properly structure your recruitment strategy takes some practice. So it’s entirely possible that you’ve reached the end of your

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