ShepHyken
DECEMBER 27, 2022
The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies.
kommunicate
DECEMBER 27, 2022
Last Updated on December 27, 2022 “If you are not taking care of your customer, your competitor will.” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! This is where reading some best books on customer service can be your savior! Do you know that [.]. The post 9 Of The Best Books On Customer Service That You Can’t Miss appeared first on Kommunicate Blog.
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SurveyGizmo
DECEMBER 27, 2022
If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this. But there are tons of KPIs to choose from.
ClientSuccess
DECEMBER 27, 2022
Road Map Vectors by Vecteezy. At the heart of any successful customer relationship is a clear and well-defined path to customer success. This means implementing best practices in areas such as product training, initial relationship cadence, and real-time support. Here are key strategies to consider when creating a Customer Success Journey Map: 1. Develop clear tasks, milestones and goals throughout the customer lifecycle. 2.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Optimove
DECEMBER 27, 2022
Email welcome journeys are perhaps the most important email campaigns you will send out to customers. As the name suggests, they welcome customers to your brand, so you want to make a great impression. These welcome emails want to convey who and what you are, your values, and “what’s in it for them” when they engage with your brand. Ultimately, as you welcome customers to your brand, you want to show appreciation and affirm the wisdom of their choice of your brand over the many others competing
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Helpware
DECEMBER 27, 2022
In this guide, we’ll look at some of the benefits of a multichannel contact center. Use this information to make informed decisions for your business.
Centercode
DECEMBER 27, 2022
Most product launch preparations are conducted in complete secrecy, and putting your unreleased product into the hands of beta testers during that time can be very scary. Thankfully, there are a number of simple best practices that can significantly increase the security of any beta test, without requiring a ton of effort.
Forrester's Customer Insights
DECEMBER 27, 2022
Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks! For much of the 20th century, a top-down, command-and-control style of management was favored, with a […].
Centercode
DECEMBER 27, 2022
Let’s be honest, recruiting the right testers for your beta test isn’t the easiest thing in the world, especially if it’s your first time. Being able to know what makes a good tester and how to properly structure your recruitment strategy takes some practice.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Kapta Customer Success
DECEMBER 27, 2022
There’s been a lot of talk about an economic downturn for months and Bloomberg is now saying that there’s a 70% chance of a recession in 2023. This is when companies do whatever is necessary to secure their future by cutting costs, downsize their teams, and retain their client bases.
ChurnZero
DECEMBER 27, 2022
Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. We also released a number of new product features that got our customers fired up about working with their customers, company, and leadership in new ways that help them show off the value of CS and deliver the best possible customer experience.
Forrester's Customer Insights
DECEMBER 27, 2022
In the post-pandemic era, uncertainty reigns. With all the confusion surrounding economic indicators and talk of recession in 2023, technology executives may face tough decisions in the early months of 2023. Technology executives are struggling to find the right talent while simultaneously worried about layoffs due to a possible recession. If recent changes are any […].
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