Kapta Customer Success
MARCH 6, 2023
It’s easy to psych yourself out when preparing to meet with C-suite contacts at key accounts. Looking at titles, university degrees, and experience can make you feel like you don’t belong in the room when it’s time to engage with top executives.
ShepHyken
MARCH 6, 2023
Top Takeaways: Human-centric CX design is all about communicating with customers, and this goes beyond a one-off survey. It is about regularly speaking with customers directly to deeply understand the customer. It is uncovering where they’re benefiting from your product and identifying barriers or pain points that they are experiencing. Bringing engaged customers who are utilizing your products and services into the design process can help shape great outcomes for your company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
MARCH 6, 2023
Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversa
BirdEye
MARCH 6, 2023
Digital customer experience has become one of the most critical factors in building a successful business. With the majority of customer interactions happening online, local brands and businesses must ensure that their digital presence is up-to-date, easily accessible, and user-friendly. Enter Birdeye — a platform that makes it easy for local businesses of any size to deliver top-notch digital experiences to engage customers and grow sales.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Lumoa
MARCH 6, 2023
Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversa
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Russel Lolacher
MARCH 6, 2023
In this episode of Relationships at Work, Russel chats with author, speaker and age inclusivity advocate Patti Temple Rocks on ageism in the workplace, what it look like and how to address it. A few reasons why she is awesome — she is a speaker and consultant with 4 decades of experience in marketing, PR and advertising. She is the author of the book I’m STILL Not Done: It’s Time to Talk about Ageism in the Workplace” which was named one of INC Magazine’s 9 Books every Professional Should
Interactions
MARCH 6, 2023
Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience (CX) industry. Even though, we expect to see even more job losses in the customer service sector as inflationary pressures continue to mount. For example, Amazon announced that it will cut more than 18,000 jobs , citing economic uncertainty.
CSM Magazine
MARCH 6, 2023
Landbot, the no-code chatbot platform for conversational experiences, has launched an industry report that confirms WhatsApp is the up-and-coming communication channel for businesses. After surveying over 600 marketing, and customer support professionals, as well as consumers, in the US, the UK, Mexico, Spain, and Germany, Landbot concludes that WhatsApp is key to bridging the gap between consumer expectations and reality when it comes to conversational automation.
SAP Customer Experience
MARCH 6, 2023
Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. We at SAP Learning are working on transforming our platform, content and focusing on creating Digital First, Role-Based E-Learning opportunities. On behalf of the team, I.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CSM Magazine
MARCH 6, 2023
Localz , leading experts in customer empowerment technology for the last mile, today announced it has been selected by Lewisham Homes to support and improve its tenants’ experience. Lewisham Homes manage 19,000 homes on behalf of Lewisham Council; it operates its own maintenance company, builds new homes and finds valuable ways to invest in the local community.
MyCustomer
MARCH 6, 2023
Engagement Clare Muscutt, WiCX: There is a broken rung in CX
CSM Magazine
MARCH 6, 2023
Content is king. There is no doubt. Users first clarify what type of content a video streaming platform can offer them and then decide whether to use it. However, sometimes content is not enough because competitors stream similar videos. Other factors that might influence your success are customer service and user experience. What experience do people get when they use your service?
West Monroe
MARCH 6, 2023
Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Listen to " Best of Season 1" on Spreaker. About the episode In this special episode, we’ve compiled some of our favorite moments from Season 1. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
CSM Magazine
MARCH 6, 2023
Does your customer service team use faxes? Believe it or not, fax still matters in 2023. For decades, fax has played a significant role in various business transactions. It’s still a highly preferred communication method of many businesses, especially with online faxing. Most companies utilize faxes to provide excellent customer service. Many customers from the older generation still prefer fax messages over modern forms of communication.
West Monroe
MARCH 6, 2023
Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Created with Lunacy Twitter icon Created with Lunacy printer copy Created with Sketch. Listen to " Best of Season 1" on Spreaker. About the episode In this special episode, we’ve compiled some of our favorite moments from Season 1. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital.
SmartKarrot
MARCH 6, 2023
Role: Head of Customer Success / Client Ops & Delivery Location: London, England, United Kingdom (Hybrid) Organization: ecocareers As a Head of Customer Success or client Ops and Delivery you’ll be responsible for the strategy and day-to-day administration of the Operations & Delivery (Customer Success) team for Zeigo Power. The candidate should have prior management expertise overseeing delivery teams, related P&L, SaaS apps, and guiding users through their digital transition
Merkle
MARCH 6, 2023
Adobe Summit is back in person this year on March 19-23 in Las Vegas! Although Adobe has done a fabulous job of curating their Summit online for the past few years, I think we can all agree that it is HIGH TIME we are back in person so we can reconnect with friends and colleagues and truly immerse ourselves in the content and the experience. Dentsu, alongside Merkle, a dentsu company, is thrilled to be a Summit diamond sponsor this year, demonstrating our commitment to being at the forefront of
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Circular Edge
MARCH 6, 2023
Blog Credit: Milind Souz Attention finance professionals! Are you tired of spending countless hours manually processing invoices and other accounts payable tasks? Say hello to AP automation! AP automation utilizes the latest technology to streamline the accounts payable process, making it faster, more efficient, and more accurate than ever before. By automating tasks such as data entry, invoice matching, and payment processing, your team can save time and focus on more strategic initiatives.
Genroe
MARCH 6, 2023
When implementing a customer feedback program sending out surveys is a necessary but not sufficient condition for success. To to be successful you to drive change in the organisation using customer feedback information and it’s not always easy. It takes effort, it takes perseverance and it takes a focus on change management. Critical to success […] The post Customer Feedback Governance: Why It Matters and How to Do It Right appeared first on B2B Marketing | Customer Feedback | Net Pr
Optimove
MARCH 6, 2023
Are AI-written copy and marketing materials just for the lazy, for those who plagiarize, or both? Or is it a time saver? Is it cheating? Or, as a marketer if you refrain from using it, are you cheating yourself? The post Marketers Take ChatGPT from Cheating to Beating the Competition appeared first on Optimove.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Grade.us
MARCH 6, 2023
Reading Time: 4 minutes Want to grow your agency? Review management is key. A lot has changed in the business landscape these last few years — and it’s probably impacted your marketing agency’s growth strategy. Going after new clients in high-demand industries or niches you hadn’t considered before is one way to stay competitive. But just as important is how you approach the services your clients need. 86% of digital marketing agencies added at least one new service offering in 2021.
Forrester's Customer Insights
MARCH 6, 2023
Forrester recently published Top Recommendations For Your Security Program, 2023 for CISOs and other senior cybersecurity and technology leaders. This year’s overarching theme involves protection (as you might expect) — but not exactly in the way you’d think in the context of security.
Grade.us
MARCH 6, 2023
Reading Time: 6 minutes Successful marketing agencies know the key to building trust with clients is owning what customers say about a business online – that starts with reviews. But 39% of review writers have not received a direct request to leave a review in the past 5 years, however, if asked, more than half of customers will always or usually write a review.
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX
Expert insights. Personalized for you.
52 
Let's personalize your content