Zonka Feedback
FEBRUARY 9, 2023
Have you faced instances where satisfied seeming customers churn without uttering a word? This happens in many businesses. And when we talk about SaaS business, this can be quite common due to many SaaS companies offering the same kind of product with various innovative features thus making the market more competitive, innovative and fluctuating.
Helpware
FEBRUARY 9, 2023
Live chat has taken off as one of the most critical customer service communications channels. The latest stats suggest that every company should offer live chat as part of their service mix. Beyond the numbers, live chat also provides proven advantages that streamline customer service operations while improving customer satisfaction.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
FEBRUARY 9, 2023
By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market valuations, and a drastically changed venture and capital landscape, investors and CEOs are tightly aligned on a very important fact: The cheap-money era of “growth at all costs” has reset and transitioned to one of efficiency, durability, and dare we say it … profitability.
CSM Magazine
FEBRUARY 9, 2023
If you are looking to start an Airbnb business, it is essential to have a well-thought-out business plan. Before you jump into the world of renting out your property to travelers, it is important to consider all of the elements that go into a successful Airbnb business plan. In this article, we will explore the key elements of an Airbnb business plan and discuss how proper planning can help you succeed.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Forrester's Customer Insights
FEBRUARY 9, 2023
It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. They struggle with an installed base of pre-modern applications and archaic processes. Now is the time when corporate banks change the way they serve clients.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
FEBRUARY 9, 2023
Baffled by what you hear about the economic environment? Struggling to make sense of conflicting points of view? You’re not the only one. We’ve been wading in a sea of contradictions for some time now, trying to balance consumer perceptions that say one thing with macroeconomic data that say another.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.
kommunicate
FEBRUARY 9, 2023
Last Updated on February 9, 2023 New year, and new beginnings. We added some exciting features to our product in the month of January, and here is a quick update. Bots page gets an overhaul: Our “Bots” page got a revamp to give our users more clarity on how effective the bot has been after [.] The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.
Merkle
FEBRUARY 9, 2023
Data management platforms (DMPs) have traditionally served as the backbone of many organizations’ adtech strategy. With third-party cookies on the way out and the subsequent sunsetting of DMPs by leading vendors, many organizations are looking for a new solution to address acquisition marketing use cases in a privacy-safe way.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Optimove
FEBRUARY 9, 2023
Love and romance are in the air on Valentine’s Day. And being the data-driven and customer-led platform we are, we put our heart where our numbers are and analyzed the customer activity of several retailers from different sectors around the holiday. Here are the looks of love. The heart of the week before Valentine’s Day Last year, February 12th – two days leading up to love day, was the busiest shopping day in the entire month of February.
West Monroe
FEBRUARY 9, 2023
Financial services companies—from global banks to emerging fintechs—face significant pressure from all sides when it comes to their digital products and experiences. Consumers want a simple, seamless, and secure experience. C-suite and product leaders demand accelerated speed to market, high quality, and differentiated products and releases.
Zonka Feedback
FEBRUARY 9, 2023
We live in a world where we cannot imagine our tasks without the internet. Every industry is somewhere reliant on the internet, and the same goes for the feedback industry. But there can be instances where the internet falters.
Call Experts
FEBRUARY 9, 2023
An answering service for CPAs is just the solution you need if your office feels the stress and overwhelm that comes with the tax season rush. Tax season is a busy time for CPAs. But, unfortunately, you have a lot to do, including a deluge of phone calls, client inquiries, and tax preparation work, leaving them little time for anything else. For many accounting firms, the tax season can be a real struggle.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
DemandJump
FEBRUARY 9, 2023
The amount of content that exists on the internet is hard to wrap your head around. There are roughly 600 million blogs live right now alone. Someone has to write all these types of content , which is where the writers for content marketing come in.
Education Services Group
FEBRUARY 9, 2023
I was on the varsity football team in high school and I not-so-secretly wanted to be seen as another #88 – Lynn Swann, the graceful and magic-handed wide receiver for the Pittsburg Steelers. Every other guy I knew wanted to be #58 – Jack Lambert, the quick on his feet and hard-hitting middle linebacker for the same team. Photo credit: Wikipedia Photo credit: Wikipedia Their playing was captivating, and it was all we talked about, besides the quirkiness of our physics teacher who seem
Merkle
FEBRUARY 9, 2023
ChatGPT is making a splash across the country for its ability to provide detailed, quick responses to user prompts. As its creator OpenAI states on its webpage, ChatGPT “interacts in a conversational way” and can “answer follow-up questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests.
CSM Magazine
FEBRUARY 9, 2023
Finding your first job or making a dramatic career shift might make the hunt for an entry-level position feel overwhelming. However, whether you’re searching for an entry-level parcel handler job, an opportunity in artificial intelligence, or your first work in accounting, there are more employment chances for individuals with no experience in a certain area than you may think.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
FEBRUARY 9, 2023
The world of money is changing, and India has made impressive progress toward innovations in digital payments. India’s central bank, Reserve Bank of India (RBI), is now focusing on Central Bank Digital Currency (CBDC). Things have been a little hazy around the use of cryptocurrencies in India.
West Monroe
FEBRUARY 9, 2023
Financial services companies—from global banks to emerging fintechs—face significant pressure from all sides when it comes to their digital products and experiences. Consumers want a simple, seamless, and secure experience. C-suite and product leaders demand accelerated speed to market, high quality, and differentiated products and releases.
5CA
FEBRUARY 9, 2023
The post 5CA is officially a COPC-certified company! appeared first on 5CA.
West Monroe
FEBRUARY 9, 2023
Financial services companies—from global banks to emerging fintechs—face significant pressure from all sides when it comes to their digital products and experiences. Consumers want a simple, seamless, and secure experience. C-suite and product leaders demand accelerated speed to market, high quality, and differentiated products and releases.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
FEBRUARY 9, 2023
Our recent 2022 survey found that among the APAC data and analytics decision-makers, only 13% indicated that their enterprise has advanced insights-driven business maturity — that is, they use a decide-act-learn-improve loop to ensure that insights are having maximum business impact.
eGain Blogs
FEBRUARY 9, 2023
What if your employees were not only jacks of many skills but also masters of them? This approach will give employees opportunities to wear a variety of hats and provide them a growth path, while keeping them excited and reducing churn. It will be a sizeable and sustainable competitive advantage that will be hard to beat in the recent war for talent!
CSM Magazine
FEBRUARY 9, 2023
As a sub-section of customer services and support, field services plays a critical role in the service delivery ecosystem of many businesses. As such, it is important to understand that a company’s success in field services is directly linked to the quality of service they provide. As customer expectations continue to evolve, it is essential for field services to adapt and modernize their operations.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
52 
Let's personalize your content