Fri.Oct 08, 2021

CX Day 2021: A Reflection on My Customer Experience Journey

BlueOcean

As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn to our company to make sure their customers receive a high level of service excellence.

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Guest Post: 4 Customer Service Best Practices for Your Subscription Business

Shep Hyken

Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers.

2021 88
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ChurnZero Earns a 2021 Tech Cares Award from TrustRadius

ChurnZero

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award.

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[Podcast] Being Present on Social Media: It’s Harder than You Think

Lithium

It’s finally here, and we couldn’t be more excited.

2021 CX Trends Report

In this e-book, you’ll discover the origins of CX, the evolution into an actionable tool for customer feedback, and where the future of CX is moving towards.

How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory

ChurnZero

How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory. 58% of businesses focus their customer experience strategy on increasing value for their customers.

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More Trending

[Podcast] Socialize by Using Social: Engaging Customers for Exceptional CX

Lithium

Socialize by Using Social: Engaging Customers for Exceptional CX. The Customer Engagement team is back with the second episode of Titans of Customer Engagement: A Customer Experience Podcast.

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Upscaling employee retention via incredible engagement tactics

SurveySparrow

Profitability is the paramount concern for businesses so it should be. Every entrepreneur starts their business journey with the goal of attaining great success in terms of status, revenue, and profitability. But what do you think makes a business successful and profitable?

2021 52

[Podcast] Drive Customer Engagement with the Help of Internal Stakeholders

Lithium

Joining the podcast is a powerhouse of innovation, Anna Chu ( ). Marketing expert, Senior Product Marketing Manager at Microsoft, helms-woman of the Microsoft Tech Community (boasting over 600k members), and beyond!

2021 52

#11: Why I Ask This Unusual Interview Question to Learn if the Candidate is Honest

Michel Falcon Experience

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Hey,… The post #11: Why I Ask This Unusual Interview Question to Learn if the Candidate is Honest appeared first on.

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Optimizing Your Customer Journey In 2021

You know it’s important to optimize your customer journey, but you’re not sure which part of that journey to focus on. Customer interactions across multiple touchpoints mean it can be tricky to isolate a specific part that’s going to deliver the best results for you - and your customers. Creating a strong customer experience is now one of the most important priorities businesses focus on. Don’t be left behind. Time to take a customer first approach & start looking at strategies you can implement to optimize your customer journey. Download the guide today!

[Podcast] Strategizing Social Media for an Ever-Evolving World

Lithium

Lucas Diorio ( ), Social Media Manager at GTB, joins us for an episode of Titans of Customer Engagement to discuss his ideas on how to keep up in an ever-changing digital landscape.

Mental Wellbeing Platform Designed to Tackle Workplace Burnout Scoops Prestigious People Analytics Award

CSM Magazine

Can businesses spot warning signs that their staff are about to burn out? Absolutely, says Amy King, Business Psychologist and Co-Founder of Workplace mental wellbeing platform provider People Matter. With workplace shortages making headlines, the last thing businesses need now is to lose staff.

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[Podcast] Audience-First: Lessons & Strategies for Building a Better Brand

Lithium

Audience-First: Lessons & Strategies for Building a Better Brand. A big thank you to everyone taking time to listen to our podcast, and giving us such positive reviews!

2021 52

Know When to Hold ‘Em: Winning More P&C Insurance Sales with the Digital Customer Experience

SaleMove

P&C insurance carriers can boost sales and leave less money on the table by improving the Digital Customer Experience. The post Know When to Hold ‘Em: Winning More P&C Insurance Sales with the Digital Customer Experience appeared first on Glia Blog | Digital Customer Service Explained.

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

[Podcast] NetApp Community Channels: Measuring Growth & Implementing New Features

Lithium

For our 5th episode of Titans of Customer Engagement, Drew Claybrook ( ), Digital Support Community Manager of NetApp, joins the show to discuss his experience with NetApp and how they’re expanding community channels to provide even better customer support.

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C Space announces winners of inaugural Better Why Awards, Merck, McDonald’s, Logitech, ATB financial and Mars Food all scoop prizes

C Space

C Space announces winners of inaugural Better Why Awards, Merck, McDonald’s, Logitech, ATB financial and Mars Food all scoop prizes. A host of prestigious judges, from brands including LEGO, Google, SAP, Truist, General Mills and Insights in Color, selected the winners based on their ability to generate insights that change the world of business, transforming customer insight into strategic advantage. Tweet.

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[Podcast] Invest for Impact: Transforming a Legacy Brand with Digital Engagement

Lithium

Invest for Impact: Transforming a Legacy Brand with Digital Engagement. For our 4th episode of Titans of Customer Engagement, we talked with Kelsey Jones Art ( ), Social Media Lead at MITRE Corporation , about shifting a longstanding organization into the social media space.

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How Can Organizations Drive Hypergrowth?

Uniphore

By Annie Weckesser, CMO + People at Uniphore Company Culture Makes the Difference The business landscape is littered with companies that have a great idea and great products or they have strong funding and a pedigreed leadership team… and yet, they don’t achieve broad success or worse, they fail. Why? It comes down to an often-overlooked, yet vitally important part of a company: its culture. A company’s culture shares similarities with every person’s unique personality.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram

Alliance by IFS

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS. The post Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram appeared first on IFS Blog.

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Creating a new SaaS NPS benchmark with digital experience intelligence

Qualtrics

Virtually every statistic and measurement your brand gathers are to answer one ultimate question: “How are we doing?”

What true motivation is (and is not)

Brad Cleveland

As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well beyond those who formally report to you. You may be asking yourself, how on earth can I get people to do things they may not want to do? But that’s not motivation.

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Pharmacy benefit reform in Medicaid addresses drug transparency

Clarivate

Clarivate U.S. market access experts discuss recent Medicaid policy changes in some states meant to control drug costs and increase transparency. Read more. In recent years, state governments began to notice rising costs of drugs and hidden charges associated with them.

2021 52

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Customer horror stories: There's no way back

inSided

Hello October! ?? And welcome to our inSi-DED (see what we did there?) series. As the temperature drops and the evenings get darker, ‘tis the season for cautionary customer tales. As Customer Success and Community professionals, we know it's not all roses and rainbows.

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Understanding the Responsibilities of a Human Resources Manager

CSM Magazine

A human resources manager is responsible for managing all areas of human resources within an organization. Human resources managers will play a key role in the success of any company, as they are responsible for making sure their team is working efficiently and productively.

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Digital Requirements Force Legacy Tech Out Of The Way – But Not As Fast As Businesses Wish

Forrester's Customer Insights

Today’s world, rife with supply chain emergencies, natural disasters, and pandemic responses, requires agility and adaptability that businesses cannot deliver with static, overly-customized tech. Architecture & Technology Strategy Business Technology (BT) commerce digital business

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The Importance of Your Community in Delta Testing

Centercode

The whole point of automating your user testing processes is to make the hard work of traditional beta faster and easier. But saying "beta is automated now" isn't the only thing that makes delta testing more efficient and effective

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!