BlueOcean

OCTOBER 8, 2021

As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn to our company to make sure their customers receive a high level of service excellence. Not everyone gets to follow their passion at work, so I consider myself lucky. But as some of you may already know, pursuing customer experience mastery can sometimes mean aiming at a moving target.

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Lithium

OCTOBER 8, 2021

It’s finally here, and we couldn’t be more excited. The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian. The Titans podcast features Khoros customers sharing best practices, insight on the evolution of customer and business demands, and what is or is not working when it comes to su

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ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. This second annual award celebrates companies that have gone above and beyond to provide strong Corporate Social Responsibility (CSR).

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Lithium

OCTOBER 8, 2021

For our 5th episode of Titans of Customer Engagement, Drew Claybrook ( ), Digital Support Community Manager of NetApp, joins the show to discuss his experience with NetApp and how they’re expanding community channels to provide even better customer support. Don't forget to share with your peers , leave us a rating or review, and continue the conversation in the comments section!

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Published on: October 08, 2021. Author: Pauline Ashenden - Demand Generation Manager From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control.

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Customer Service 2021 Events Customer Service Strategies 120

C Space

OCTOBER 8, 2021

C Space announces winners of inaugural Better Why Awards, Merck, McDonald’s, Logitech, ATB financial and Mars Food all scoop prizes. A host of prestigious judges, from brands including LEGO, Google, SAP, Truist, General Mills and Insights in Color, selected the winners based on their ability to generate insights that change the world of business, transforming customer insight into strategic advantage.

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Financial Banking Customer Centricity Workshop 69

Lithium

OCTOBER 8, 2021

Socialize by Using Social: Engaging Customers for Exceptional CX. The Customer Engagement team is back with the second episode of Titans of Customer Engagement: A Customer Experience Podcast. In this episode of Titans of Customer Engagement, we interviewed Lars Aaes ( ) , Social Media Team lead at TV 2 Marketing, about how TV networks create their social media strategies and what they're looking to achieve.

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Michel Falcon Experience

OCTOBER 8, 2021

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Hey,… The post #11: Why I Ask This Unusual Interview Question to Learn if the Candidate is Honest appeared first on.

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Lithium

OCTOBER 8, 2021

Joining the podcast is a powerhouse of innovation, Anna Chu ( ). Marketing expert, Senior Product Marketing Manager at Microsoft, helms-woman of the Microsoft Tech Community (boasting over 600k members), and beyond! We’ll be discussing the challenging but rewarding process of creating a community to nurture future product advocates. Don't forget to share with your peers , leave us a rating or review, and continue the conversation in the comments section!

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Customer Engagement Engagement Innovation Customers 87

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

SaleMove

OCTOBER 8, 2021

P&C insurance carriers can boost sales and leave less money on the table by improving the Digital Customer Experience. The post Know When to Hold ‘Em: Winning More P&C Insurance Sales with the Digital Customer Experience appeared first on Glia Blog | Digital Customer Service Explained.

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Lithium

OCTOBER 8, 2021

Lucas Diorio ( ), Social Media Manager at GTB, joins us for an episode of Titans of Customer Engagement to discuss his ideas on how to keep up in an ever-changing digital landscape. Don't forget to share with your peers , leave us a rating or review, and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts!

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Social Media Customer Engagement Engagement Customer Experience 84

SaleMove

OCTOBER 8, 2021

P&C insurance carriers can boost sales and leave less money on the table by improving the Digital Customer Experience. The post Know When to Hold ‘Em: Winning More P&C Insurance Sales with the Digital Customer Experience appeared first on Glia Blog | Digital Customer Service Explained.

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Insurance Sales Customer Experience Blog 52

Lithium

OCTOBER 8, 2021

Invest for Impact: Transforming a Legacy Brand with Digital Engagement. For our 4th episode of Titans of Customer Engagement, we talked with Kelsey Jones Art ( ), Social Media Lead at MITRE Corporation , about shifting a longstanding organization into the social media space. Don't forget to share with your peers, leave us a rating or review, and continue the conversation in the comments section!

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Measurement

ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. This second annual award celebrates companies that have gone above and beyond to provide strong Corporate Social Responsibility (CSR).

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SurveySparrow

OCTOBER 8, 2021

Profitability is the paramount concern for businesses so it should be. Every entrepreneur starts their business journey with the goal of attaining great success in terms of status, revenue, and profitability. But what do you think makes a business successful and profitable? Different people will answer this question differently. However, the fact remains that an organization is as successful as levels of employee engagement within it. .

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Engagement Social Media Financial 2025 52

Alliance by IFS

OCTOBER 8, 2021

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS. The post Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram appeared first on IFS Blog.

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Blog Customers Brands Customer Engagement 49

Uniphore

OCTOBER 8, 2021

By Annie Weckesser, CMO + People at Uniphore Company Culture Makes the Difference The business landscape is littered with companies that have a great idea and great products or they have strong funding and a pedigreed leadership team… and yet, they don’t achieve broad success or worse, they fail. Why? It comes down to an often-overlooked, yet vitally important part of a company: its culture.

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Culture Books Customer Centricity Leadership 40

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

SaleMove

OCTOBER 8, 2021

Millennials and Gen Zs are banking much differently than their parents’ generations, and soon their preferences will become industry standards. The post Conversational Banking Summit – New Research: What Gen Zs and Millennials Want from Their Banks appeared first on Glia Blog | Digital Customer Service Explained.

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Banking Blog Customer Service Customers 52

CSM Magazine

OCTOBER 8, 2021

Can businesses spot warning signs that their staff are about to burn out? Absolutely, says Amy King, Business Psychologist and Co-Founder of Workplace mental wellbeing platform provider People Matter. With workplace shortages making headlines, the last thing businesses need now is to lose staff. But spotting pressures that make people want to quit isn’t always easy.

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Brad Cleveland Blog

OCTOBER 8, 2021

As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well beyond those who formally report to you. You may be asking yourself, how on earth can I get people to do things they may not want to do? But that’s not motivation. That’s coercion. Motivation … The post What true motivation is (and is not) first appeared on Brad Cleveland.

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Contact Center Call Center Customer Relationships Culture 29

Qualtrics

OCTOBER 8, 2021

Virtually every statistic and measurement your brand gathers are to answer one ultimate question: “How are we doing?” As a marketer, a customer success team, or product manager, you want to know the impact your work has on the business—from email opens and bounce rates to month-over-month conversion rates and feature adoption rates. And the business as a whole wants to know how it’s doing in terms of customer satisfaction.

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NPS Net Promoter Score Customer Satisfaction Feedback 26

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Brad Cleveland Blog

OCTOBER 8, 2021

As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well beyond those who formally report to you. You may be asking yourself, how on earth … Continue reading → The post What true motivation is (and is not) appeared first on Brad Cleveland.

Contact Center 26

Contact Center Call Center Customer Relationships Culture 26

MyCustomer

OCTOBER 8, 2021

Download this Report. Lead goal. 50. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource.

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Centercode

OCTOBER 8, 2021

The whole point of automating your user testing processes is to make the hard work of traditional beta faster and easier. But saying "beta is automated now" isn't the only thing that makes delta testing more efficient and effective.

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inSided

OCTOBER 8, 2021

Hello October! ?? And welcome to our inSi-DED (see what we did there?) series. As the temperature drops and the evenings get darker, ‘tis the season for cautionary customer tales. As Customer Success and Community professionals, we know it's not all roses and rainbows. But we don't talk about these things enough – at least not openly. So that's why this month, with Halloween around the corner, we're sharing customer "horror" stories. ??

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement