Blueshift
NOVEMBER 22, 2019
Like anything worth investing in, the steps to improving customer engagement with data activation take time. A thoughtful audit of your current status, and projected future needs can result in a more stable stack. These steps are designed to not only get your data activation journey started, but also put in end to the seemingly […]. The post 4 Tips for Getting Started with Data Activation appeared first on Blueshift.
Think Customers
NOVEMBER 22, 2019
On Nov. 12th Disney Plus entered the streaming world and effectively started the Streaming Wars. Amassing 10 million users on day one and possibly matching Netflix’s 60 million in the future, if this were Game of Thrones, Disney Plus is Daenerys coming to claim her throne. And soon more services will battle for the streaming kingdom. NBC’s Peacock launch in April 2020 will undoubtedly rock Netflix and Hulu with its reclamation of The Office and Brooklyn 99.
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Gainsight
NOVEMBER 22, 2019
Today is the big day. You and the rest of the product team are launching what is sure to be the next game-changer. You’ve done all the legwork leading up to the release to make it a success, so what could go wrong? Why Aren’t Customers Adopting Our Latest Release? Your colleagues in Marketing, Sales, and Customer Success (CS) are trained on the new release.
Team Support
NOVEMBER 22, 2019
While 90% of business-to-business (B2B) leaders recognize the importance of customer support, fewer than 25% of companies excel at helping their customers. It’s a concerning statistic as B2B markets thrive off long-term relationships with their clients. Phone calls are a vital component of any B2B customer support strategy, as it’s often the fastest way to resolve problems.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
PeopleMetrics
NOVEMBER 22, 2019
Simply put, communication is the next make-or-break element of a successful VoC program. A great VoC program communicator has the same mindset as a marketing professional. You have to think about marketing VoC to your organization the same way you would market a new product or service to your customers. At the onset of the program, communicate what VoC is, why it’s important, how it will drive business results, and what touchpoints you will focus on.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
inSided
NOVEMBER 22, 2019
You’re a Customer Success leader in a B2B SaaS organisation. You probably know about the importance of customer retention.
Qualtrics
NOVEMBER 22, 2019
Frontline employees often know your customers best. And their ideas can lead to breakthrough moments – just ask Sony, Microsoft, and 3M who’ve all seen major breakthroughs in the past thanks to employee feedback. Find out how listening to employees could be the difference in delivering world-class customer experiences at your organization. Let’s face it, the first place most of us look when it comes to customer experience is the customers themselves.
MyCustomer
NOVEMBER 22, 2019
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.C 22nd Nov 2019. By Neil Davey Managing editor.
Forrester's Customer Insights
NOVEMBER 22, 2019
Charles Schwab is in advanced talks to buy TD Ameritrade for $26 billion, creating a brokerage with more than $5 trillion in combined assets. So far, Wall Street likes the proposed deal, as TD Ameritrade shares are up 15% (on pace for its best day in more than 11 years!) and Schwab shares are up […].
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Blueshift
NOVEMBER 22, 2019
Like anything worth investing in, the steps to improving customer engagement with data activation take time. A thoughtful audit of your current status, and projected future needs can result in a more stable stack. These steps are designed to not only get your data activation journey started, but also put in end to the seemingly […]. The post 4 Tips for Getting Started with Data Activation appeared first on Blueshift.
NICE inContact
NOVEMBER 22, 2019
It’s a foundational concept that all effective contact center leaders know to be true—when you take care of your agents, they take care of your business. Cultivating a culture of appreciation will keep agents inspired to perform in their job roles all year long. So, just before what is likely the busiest season of the year for your contact center, it’s important to look back on 2019 and reflect on the hard work your agents have put in.
ShepHyken
NOVEMBER 22, 2019
What Are They Doing That Your Business Is Not? This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.
NICE inContact
NOVEMBER 22, 2019
NICE inContact has partnered with Google Cloud to bring its Artificial Intelligence (AI) expertise into the CXone contact center with Contact Center AI for natural language chatbots and interactive voice response (IVR) that enable rich conversational experiences. Businesses of all sizes have the opportunity to delight their customers with convenience and personalization – and many are discovering how AI helps deliver the kind of experience that’s worth raving about.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Oracle
NOVEMBER 22, 2019
Hi! My name is Daniel, and I am a marketer who doesn’t have a marketing degree. Today, I run a content marketing agency called With Content. Founded in 2018, we’ve had the privilege of serving some of the biggest tech companies in Asia, and continue to do so. Oh, and none of our team members have a marketing degree (though we do hold degrees in other fields).
NICE inContact
NOVEMBER 22, 2019
It’s a foundational concept that all effective contact center leaders know to be true—when you take care of your agents, they take care of your business. Cultivating a culture of appreciation will keep agents inspired to perform in their job roles all year long. So, just before what is likely the busiest season of the year for your contact center, it’s important to look back on 2019 and reflect on the hard work your agents have put in.
Beyond Philosophy
NOVEMBER 22, 2019
What is Really Happening on Black Friday? It’s that time of year again: Black Friday sales are next week. A US tradition, Black Friday was named for the idea that it is the day retailers finally move out of the red for the year and into the black of profits. It is also the official kickoff of the holiday shopping season. However, what is really going on here?
NICE inContact
NOVEMBER 22, 2019
NICE inContact has partnered with Google Cloud to bring its Artificial Intelligence (AI) expertise into the CXone contact center with Contact Center AI for natural language chatbots and interactive voice response (IVR) that enable rich conversational experiences. Businesses of all sizes have the opportunity to delight their customers with convenience and personalization – and many are discovering how AI helps deliver the kind of experience that’s worth raving about.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
NOVEMBER 22, 2019
Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resiliency. Each year, we focus on a resiliency domain: IT disaster recovery (DR), business continuity (BC), or overall enterprise risk management (ERM). The studies provide BC pros, DR pros, and other risk managers an […].
Qualtrics
NOVEMBER 22, 2019
At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. This is Dustinn’s “Why Qualtrics” story. I want to be a part of something special. And I want to help create something amazing, something unique, and something lasting. That goes for my family and my career. I’m a father of seven kids including two sets of twins.
Alida
NOVEMBER 22, 2019
Last month the Vision Critical leadership team joined current and prospective clients in San Francisco for Insights Day. I not only got a chance to rub in the fact that my hometown Toronto Raptors won the NBA title over a certain Bay Area basketball team, but also got to discuss how trust and transparency are the new currency of business. In case you missed the event, here’s a brief recap of what marketers should know about privacy and security to help overcome the consumer trust deficit and bui
Kitewheel
NOVEMBER 22, 2019
Three powerful ways to make interactive ads part of a contextually relevant customer journey. Interactive advertising targets creating more engagement during watch-sessions, particularly on streaming platforms. But what is the impact of an ad that lets you interact where you are for more information instead of taking you to a new page? Apparently, it’s significant: Interactive ads are more memorable than normal ads because like video ads, they engage different parts of the brain.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
LiveChat
NOVEMBER 22, 2019
Can you feel it, coming in the air tonight? It’s a big holiday season for retail. Bigger than 80’s hair. We hacked the mainframe and found the secret data – this could be The Trillion Dollar Season. Join LiveChat for a week of articles and videos dedicated to Black Friday and Cyber Monday. Sell better online and offline. Make it rain. The holiday season is coming and everyone is looking for the perfect gift.
ChurnZero
NOVEMBER 22, 2019
I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. We will be hosting this one-day event in Washington DC on October 8, 2020. If you are a ChurnZero customer, there will also be a half-day customer-only training / event the day before on October 7, 2020.
Beyond Philosophy
NOVEMBER 22, 2019
I was in the Apple Store the other day, and I thought to myself, this is more like a club of shared values and interests than a shop. It was as if it was a meeting place for like-minded people with common ground. . It felt like a tribe. We discussed Tribalism on a recent podcast and how your brand can create one with your customers. Tribes are not only good for your brand, but they are excellent for building Customer Loyalty. .
Qualtrics
NOVEMBER 22, 2019
“Customer-facing staff are the human face of your CX strategy, and they play a make or break role in the quality of day to day experiences. Here’s how to help them perform at their best. When staff are happy, engaged and on board with your CX strategy , great things can happen. Here are five practices to implement if you want your CX levels to soar. 1.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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