Sat.Jul 25, 2020

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Bridging the Gap Between Marketing and CX

GetFeedback

Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.

Marketing 415
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Why You Think You Are In Control When You Are Not

Beyond Philosophy

Mastering the Illusion of Control. Humans often feel like we have more control over things than we do. Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. This concept is called the Illusion of Control.

Sports 157
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Social listening: What it is and why it matters

Qualtrics

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. Here’s how it works. Social media platforms are a treasure trove of data that can help you understand what people are saying about a chosen topic, which you can use to improve the experience for your customers , employees , product , and brand.

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How to Schedule an Online Meeting : A Complete Guide

SurveySparrow

With the unprecedented event that Covid-19 is, meetings are no more going to be normal. Or as the phrase ‘the new normal’ is being used so much that it borders on cliche right now, we are seeing a new normal in meetings too. The new normal is meetings over video calls. In fact, video conferencing apps have become a necessary addition to the existing list of tools.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!