Beyond Philosophy

MARCH 11, 2023

I have been watching the American Customer Satisfaction Index for over 20 years. Many years, there wasn’t anything too surprising in the report. However, recently there has been, and it isn’t good news for most organizations. After nearly two decades of investment in customer experience, only 20 percent of organizations have managed to improve their customer satisfaction scores—leaving the vast majority, 80 %, having failed to do so.

2010 17

2010 Customer Satisfaction Customer Expectations Connections 17

Michel Falcon Experience

MARCH 11, 2023

To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Brian Scudamore:… The post Building a Company Culture That Lasts For Decades With Brian Scudamore appeared first on Michel Falcon.

Culture 78

Culture 78

Michel Falcon Experience

MARCH 11, 2023

To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Brian Scudamore: So here’s my belief. We say this in our painted picture, our vision for our brands. Take care of your people and they’ll take care of your customer. Take care of your customer, and they’ll take care of the brand and the future growth.

Culture 60

Culture ROI Books Brands 60