Tue.Dec 24, 2019

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Amazing Business Radio: Katie Mares

ShepHyken

Strengthen Your Company’s Core. Hold Yourself Accountable for Creating a Consistently Amazing Customer Experience. Shep Hyken interviews Katie Mares. They discuss her C.O.R.E. Methodology and how it can improve the customer experience in addition to gender inequality in the customer service world. Top Takeaways: In order for your organization to succeed, it must have a strong, solid core.

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3 Brands Using Emotion to Build Customer Loyalty This Holiday Season

Oracle

This 2019 holiday shopping season, brands are tapping into the power of emotion to connect with customers and build customer loyalty. Rather than focus advertising strategy on their products, or specific unique selling propositions like price, promotions, or customer experience, it’s emotion that is the force behind many of the world’s leading brands’ holiday marketing drive.

Loyalty 55
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Live Chat Scripts for Sales and Customer Service

ProProfs Chat

What makes live chat scripts so important for sales and customer service? And how does their use impact your business performance? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. The appropriate live chat communication not only increases the chances of selling your product or service but also enhances customers’ loyalty , as well.

Sales 89
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17 Live Chat Best Practices For Sales & Customer Support

ProProfs Chat

“Why do website visitors give low ratings to our live chat support?”. “What should I do to improve customers’ experience on my website?”. “How can I get the most out of my live chat for customer support?”. These are only some of the questions business managers frequently ask to improve their business performance. And while answers to them depend on a diversity of factors, the ultimate key to support success is the adoption of live chat best practices.

Sales 80
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!