ShepHyken

MARCH 10, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies leverage artificial intelligence to improve customer experience? What challenges do businesses face in becoming truly customer-centric? How does AI compare to traditional surveys in measuring customer satisfaction? How can customer feedback effectively enhance products and services?

Customer Expectations 78

Customer Expectations Net Promoter Score 2023 Customer Satisfaction 78

CSM Magazine

MARCH 10, 2025

When businesses think about brand identity, they often focus on visual elements – logos, colour palettes, typography, and photography. While these aspects are crucial, one of the most defining factors of customer experience is the tone of voice a business uses. Whether through help-desk interactions, marketing messages, or automated responses, voice moulds perception and can ultimately determine customer loyalty.

Customer Experience 52

Customer Experience Reference Communication Customers 52

ShepHyken

MARCH 10, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs.

2025 71

2025 Article Loyalty Programs Customer Service 71

Calabrio

MARCH 10, 2025

Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contact centers potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. So, how are teams looking to increase revenue and drive savings? The overwhelming answer is with the help of the right technology, as businesses expand their contact center software budgets.

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Call Center 2025 Contact Center Virtual Agent 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

SurveySensum

MARCH 10, 2025

With 95% of customers stating that good experiences drive loyalty, brands cant afford to ignore real-time insights from conversations. Whether its chat, email, or call transcripts, valuable VOC is everywhere – but are you making the most of it? Because simply understanding customer expectations is no longer enough; in todays competitive landscape, you need to anticipate and exceed them to build lasting loyalty.

Interaction 52

Interaction Insights Social Media Customer Service Representative 52

BirdEye

MARCH 10, 2025

Lets say your business is undergoing a rebrand. You’ve updated your logo, website, and social media, but now the tricky part is changing your Google My Business name. It seems like a simple task, but one big question looms over the process: Will you lose all the positive reviews youve worked so hard for? You’re not alone if you’re wondering about the impact of changing your Google My Business name.

Social Media 52

Social Media Demo Information Customer Engagement 52

CSM Magazine

MARCH 10, 2025

Business Systems Ltd , an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it continues to drive forward its strategic growth in the contact centre sector. Having served as Chief Architect and successfully managing the company’s operational and technical functions, Andrew is now responsible for the overall direction and success of Business Systems, reporting to CEO Mike Warde

Management 52

Management Communication Innovation Technology 52

BirdEye

MARCH 10, 2025

A Google Business Profile (GBP)formerly Google My Business (GMB) is an essential tool for businesses that aim to maintain a strong online presence. However, managing and tracking your GBP performance metrics can be complex, especially if youre managing a multi-location business. That’s where the role of a Google My Business reporting tool comes in.

Marketing 52

Marketing Metrics Insights Customer Engagement 52

Calabrio

MARCH 10, 2025

Analytics How Retail Brands Can Leverage Intelligence Reduce Product Returns & Combat Serial Returners Share For retail brands, returns are anything but a small issue. On the one hand, offering flexible returns is a key part of meeting expectations and supporting an effective overall customer experience. On the other, so-called serial returners and too-flexible policies can drive incredibly harmful costs.

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Retail Brands Contact Center Apparel 40

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

CSM Magazine

MARCH 10, 2025

SmartBear Customer Care team and Solutions Architect Joe Joyce earn global honors for customer service and support. SmartBear ,a leading provider of software quality and visibility solutions,is the winner of two Stevie Awards in the 19 th annual Stevie Awards for Sales & Customer Service. Based in Galway, Ireland, Joe Joyce , Solutions Architect, earned a Gold Award for Sales Engineer of the Year.

Sales 52

Sales Customer Service 2025 Customer Care 52

Calabrio

MARCH 10, 2025

Analytics Call Center QA Scorecards: 7 Tips for Quality Assurance and CX Excellence Share When 75% of customers report that theyre willing to spend more with businesses that offer a good customer experience, many contact center operators might respond with surprise. 3 out of every 4 consumers is a huge proportion, after all. However, as consumers, weve all encountered the full range of customer service experiences, from seamless resolutions to frustrating encounters.

Call Center 40

Call Center Contact Center Average Handle Time Interaction 40

Optimove

MARCH 10, 2025

Ready to join the Positionless Marketing movement? Schedule a demo with Optimove, get your first month free* Do more when you go Positionless: Optimove shatters the handcuffs of traditional assembly line marketing, enabling anyone to do anything and be everything: Identify customer patterns with AI-automated recommendations based on past behavior, campaign engagement, and predictive modeling Discover valuable segments and personalize campaigns for each customer without relying on other teams E

Demo 52

Demo Retail 2025 Sales 52

The DiJulius Group

MARCH 10, 2025

In February 2007, then Starbucks Chairman Howard Schultz penned a scathing internal memo titled “The Commoditization of the Starbucks Experience,” expressing concerns that rapid expansion and certain operational decisions diluted the brand’s unique appeal. The following are some of his excerpts: The Commoditization of the Starbucks Experience Memo Over the past ten years, in order.

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2007 Article Brands Culture 91

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

2025

Optimove

MARCH 10, 2025

Ready to join the Positionless Marketing movement? Schedule a demo with Optimove, get your first month free* Do more when you go Positionless: Optimove shatters the handcuffs of traditional assembly line marketing, enabling anyone to do anything and be everything: Identify customer patterns with AI-automated recommendations based on past behavior, campaign engagement, and predictive modeling Discover valuable segments and personalize campaigns for each customer without relying on other teams E

Demo 52

Demo 2025 Sales Engagement 52

CSM Magazine

MARCH 10, 2025

From catching tumors earlier to personalizing skin treatments, AI isnt just augmenting healthcare its redefining whats possible. Were grateful to Blackthorn AI for sharing expert insights on AI biomedical engineering based on the projects they developed. Breast Cancer Detection: Reducing Human Error with Vision AI Radiologists face immense pressure.

Hospitality 52

Hospitality Healthcare Travel Innovation 52

Calabrio

MARCH 10, 2025

Analytics 6 Ways Managers Can Increase Team Accountability Share Accountability is one of those terms that, as frequently as it gets used in the contact center and beyond, it risks becoming an empty buzzwordeven as it remains fundamentally important all business endeavors. After all, a teams success hinges upon accountability. And as a manager, youre not only responsible for holding yourself accountable, youre also responsible for creating a culture of accountability on your team.

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Management Leadership Contact Center Culture 40

Brandwatch CX

MARCH 10, 2025

Discover the top 15 Facebook scheduling tools for streamlining your social media strategy and saving time. Improve the ROI of your social media campaigns.

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Social Media ROI 72

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

2020 Research

MARCH 10, 2025

Join Ana Paola Bravo from De La Riva to discover how to leverage technology for a streamlined qual process.

Technology 52

Technology Webinar 52

Forrester's Customer Insights

MARCH 10, 2025

Technology leaders are more focused on technical debt today to ensure that they can fully leverage tomorrows emerging tech. Find out the questions that you should be asking to manage the technical debt in your organization.

Technology 29

Technology Management Insights Customers 29

Optimove

MARCH 10, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March Madness 2024 saw a shift in betting behavior, with the mens tournament still dominating bet volume while the womens tournament experienced explosive betting growth. This presents both a challenge and an opportunity for operators: targeting long-term, high-value players while avoiding one-and-done bettors.

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2024 Sports 2025 Events 69

Forrester's Customer Insights

MARCH 10, 2025

graphic created by prompting an LLM to create a graph model in neo4j As we approach the 2025 ServiceNow Knowledge and Atlassian Team conferences, IT management is entering a new era. The rapid adoption of AI-driven automation and the increasing use of graph-based models signal a fundamental shift in how organizations manage IT portfolios.

Management 26

Management 2025 Customers 26

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

CSM Magazine

MARCH 10, 2025

Warehouses with multiple levels require a wide range of equipment and machinery to function smoothly. Reaching the mezzanine levels is vital to maximising the use of space, whether used for self-storage, industrial manufacturing or retail purposes. With warehouse workers growing in numbers significantly every year, you need to make sure that you take steps to reduce workplace injury potential.

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2006 Retail Books Blog 52