Doing CX Right
NOVEMBER 27, 2022
Max Ball, Principal Analyst at Forrester, explains the difference between customer experience and customer service, trends to plan for and effective ways to solve customer needs versus creating pain points. The post Differentiating Customer Service vs. Customer Experience and Trends appeared first on Doing CX Right.
SAP Customer Experience
NOVEMBER 27, 2022
Hi SAP Community! I’m announcing the last instance of the SAP Emarsys Customer Engagement Onboarding sessions in 2022. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their customer engagement capabilities. This 3-day Live Session will present a first onboarding and an overview of.
Knowmax
NOVEMBER 27, 2022
The post 8 Agent Empowerment Tips For Better Customer Experiences appeared first on Knowmax.
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