The Disadvantages of using NPS: A Closer Look
Opinionator
FEBRUARY 18, 2023
The Net Promoter Score (NPS) has become a widely adopted metric for measuring and tracking customer loyalty and satisfaction. The better news is that Opiniator has an NPS question within our repertoire of question types. It is considered by many an easy and reliable way to assess customer experience. However, as with any metric, NPS […] The post The Disadvantages of using NPS: A Closer Look appeared first on Opiniator.
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