Sat.Aug 15, 2020

article thumbnail

A Really Simple Way of Getting Better Reviews

Beyond Philosophy

Did you know that if you were to write a Customer Experience review on your mobile phone, it would be more emotional than if you did it on your computer? Did you also know you are more likely to tell me your email and or home address and your substance abuse history if I ask you on your mobile? You might be thinking that this can’t be true. However, recent findings by Professor Shiri Melumad, assistant professor of marketing for the Wharton School at the University of Pennsylvania suggest

article thumbnail

What is Learned Helplessness and How Does it Hurt Employee Experience?

GetFeedback

A look into how the way we're wired impacts employees' perception of work and satisfaction.

article thumbnail

Diversity, Inclusion and Customer Personas

Martin Hill-Wilson

One of the many transformative themes reshaping our world is diversity, inclusion and equality. Personally, I am becoming more self-aware how easy it is for me to blank the day to day experiences of others who feel marginalized at many moments of opportunity in their daily lives. In these instances, I am experientially blind to their struggle when relying on the mental short cuts and habits that provide the tramlines for living an average day as Martin Hill-Wilson.