Sat.Jan 07, 2023

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An Authoritative view: Three Pioneers of CX predict big changes in 2023

Beyond Philosophy

Every so often, I get a chance to chit-chat with colleagues of mine about the future of customer experience. This time, my colleagues were pioneers in customer experience, Lou Carbone ( Experience Engineering.com) author of Clued In , and Joe Pine (StratgicHorizons.com) , author of The Experience Economy. We discussed what we see changing in CX. We all think we are at a turning point in the movement.

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The 5 Best Customer Feedback Tools for Listening to Your Service Business Audience

Opinionator

As a service business, it is critical to listen to your audience and analyze their feedback to make sure your products and services meet their needs. Feedback from customers is a great way to get insights into how to improve your business and what new opportunities you may be missing. This applies to any service […]. The post The 5 Best Customer Feedback Tools for Listening to Your Service Business Audience appeared first on Opiniator.