ShepHyken

JUNE 22, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How to Improve Retail Customer Experiences: 12 Practical Tips (2025) by Shopify Staff (Shopify) Learn what a great retail customer experience looks like, with 12 practical tips to improve the retail experience and generate more sales.

2025 76

2025 Article Customer Service Exceptional Customer Service 76

Thematic

JUNE 22, 2025

Companies use CX surveys to figure out what’s working and what’s not. But are they really learning what matters most to customers? Most of these surveys rely on ratings. Customers score experiences with a number. But that number often lacks context. Teams end up guessing what a 6 or 7 really means. Meanwhile, most customers don’t even bother responding.

NPS 62

NPS Feedback Voice of Customer Measurement 62

BirdEye

JUNE 22, 2025

In an era where customers expect instant responses and personalized service, traditional marketing strategies can’t keep up with the demand for real-time engagement. Businesses are now turning to a solution that’s fast, efficient, and available 24/7: chatbot marketing. Whether shopping online at midnight or looking for instant product support, chances are you’ve interacted with a conversational marketing chatbot.

Marketing 52

Marketing E-support Multi-Channel Demo 52

Steve DiGioia

JUNE 22, 2025

This month, Sacramento kicked off a bold new cash assistance program targeting low-income parents with young children. Under the Family First Economic Support Pilot Program (FFESP), 200 selected families will receive $725 a month—starting today, June 15, 2025—and continuing for a full year. The idea is simple: give families direct cash to help them breathe easier financially.

2026 52

2026 Banking 2025 Financial 52

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Leadership

BirdEye

JUNE 22, 2025

According to a Birdeye study , over 90% of consumers read online reviews before choosing a business. Business information is no longer limited to signage or printed directories; it now exists and changes constantly across platforms like Google Maps, Yelp, and social media. This increased visibility brings risks. Fake reviews, misleading listings, and cybersecurity threats can distort public perception and reduce consumer confidence.

Information 52

Information Multi-Channel 2024 Social Media 52

BirdEye

JUNE 22, 2025

Instagram Reels are everywhere, and for good reason. With over 200 billion views daily across Instagram and Facebook, Reels have become one of the most powerful ways to reach and engage your audience. But to stand out, you need more than just great content—you need the right Instagram reel size to make your videos look sharp, load fast, and grab attention instantly.

Demo 52

Demo Brands Engagement Management 52

Steve DiGioia

JUNE 22, 2025

For the first time in history, the average Social Security retirement check has topped $2,000—and with July payments going out now, this month marks a major turning point for millions of Americans. But bigger checks come with new rules, shifting timelines, and critical changes every retiree should be watching. Thanks to the annual cost-of-living adjustment (COLA), policy updates, and a recent wave of high-earning retirees entering the system, the average Social Security benefit for retired worke

2025 52

2025 2026 Financial Government 52

Steve DiGioia

JUNE 22, 2025

If you’re turning 62 this year, you could be just weeks away from unlocking a monthly Social Security benefit worth as much as $2,831. But there’s a catch—only certain Americans qualify, and the window to claim it at that rate is tighter than you think. A growing wave of newly eligible seniors is about to hit a major financial milestone: qualifying for early Social Security retirement benefits.

2025 52

2025 Financial Banking 52

Steve DiGioia

JUNE 22, 2025

If you’re wondering whethera that hefty $3,033 Social Security deposit is headed your way this week, you’re not alone. The final round of Social Security payments for June will be issued Wednesday, June 25, and it’s crucial to know if your birthdate puts you in line for this deposit. This payment date applies to retirees, disability recipients (SSDI), and survivors whose birthdays fall between the 21st and 31st of any month—and who began receiving benefits after May 1997.

Banking 52

Banking 52

Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything.

Customer Service