Digital Customer Service: What It Is and Why It Matters
Kustomer
JULY 13, 2020
In the realm of customer care, there’s tried-and-true, traditional customer service, and then there’s digital customer service. While there’s certainly plenty of overlap, the latter takes a more focused perspective and is designed to support digital consumers by taking their omnichannel customer journey into consideration. This might have you wondering, what is digital customer service, exactly?
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