eglobalis

MARCH 13, 2025

How to Win Leadership Commitment This article was originally published in part at [link] Introduction Customer Experience (CX) transformation has become a strategic priority for B2B organizations because it directly influences key business outcomes. Unlike transactional B2C interactions, B2B relationships are built on long-term trust and consistent value delivery, meaning CX directly impacts customer retention, loyalty, and revenue.

Leadership 238

Leadership B2B B2C Net Promoter Score 238

CSM Magazine

MARCH 13, 2025

How do you know your customers are truly satisfied? Its a question that can make or break a business. Measuring customer satisfaction isnt just about knowing if people are happyits about understanding what drives loyalty, repeat business, and positive word-of-mouth. Following the right numbers lets companies change how they do things. Better service and bigger profits are the result.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Net Promoter Score 52

InteractionMetrics

MARCH 13, 2025

Sentiment analysis reveals the emotions your customers feelbut knowing how they feel is only useful if you know why they feel the emotion in the first place. If you want to improve customer experience, you need more than just emotional data. You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action.

Customer Experience 52

Customer Experience Customer Satisfaction Social Media Metrics 52

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty. Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons.

Sports 52

Sports 2024 2025 Insights 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

PeopleMetrics

MARCH 13, 2025

AI is transforming nearly every aspect of VoC. Its revolutionizing survey design, automating analysis, and personalizing customer interactions at scale. But heres something AI hasnt changed: Putting the first survey question in the email invitation is still the best way to increase response rates. This is one of the rare VoC best practices that AI hasnt impacted.

Interaction 62

Interaction Engagement Technology Customers 62

The DiJulius Group

MARCH 13, 2025

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of creating consistency in customer service across multiple locations. They explore the challenges businesses face when scaling, the six components of customer experience, and the significance of proof of concept in training. The conversation emphasizes the need.

Management 52

Management Article Customer Service Customer Experience 52

CSM Magazine

MARCH 13, 2025

The digital casino floor is a bustling place. Games flashing, jackpots dropping, and players expecting a smooth ride. But even the slickest iGaming platform hits a snag, doesnt it? That’s where customer support comes in, not just fixing things but building relationships with players. Strong support fosters trust, breeds loyalty, and basically paves the way for long-term success.

Net Promoter Score 52

Net Promoter Score Financial Social Media Customers 52

Forrester's Customer Insights

MARCH 13, 2025

Companies have been grappling for years with how to personalize customer interactions without being creepy, and data deprecation only adds more complexity. Though Google scrapped its plans to deprecate the third-party cookie, privacy regulations and consumer use of privacy-protecting browsers and tools motivate brands to focus on collecting data directly from consumers.

Consumers 29

Consumers Interaction Brands Customer Relationship Management 29

CSM Magazine

MARCH 13, 2025

John Tschohl, founder and president of the Service Quality Institute, presents his guide to Handling Irate Customers and Difficult Situations Technique card. Not all customers are nice. Strong, assertive people will chew people up and spit them out if your employees are slow, weak, or incompetent. Very few employees know how to handle an irate or difficult customer.

Airlines 52

Airlines Customer Service Training Customers Presentation 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

IntouchInsight

MARCH 13, 2025

Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is long, and the speaker is barely audible. Or maybe he's scrolling through UberEats, but the restaurant he wants has confusing prices and limited customization. What should be a quick meal for Peter turns into an annoying experience.

Customer Satisfaction 71

Customer Satisfaction Customers 71

CSM Magazine

MARCH 13, 2025

(L-R) David Lord, Warren Hudson and Darren Blythe Al Haddad Motors has been awarded the prestigious Mercedes-Benz General Distributor Award for 2024, marking its first-ever recognition for “Best Customer Service Business Performance” in the Small Market category. The achievement highlights the companys unwavering dedication to exceptional customer service and upholding the Mercedes-Benz brands reputation for excellence.

Automotive 52

Automotive Customer Service 2024 2025 52

Circular Edge

MARCH 13, 2025

Join CE at PackerLand Users Group Thursday, April 17, 2025 | Oshkosh, WI Featured CE Breakout Session: Jumpstarting Digital Transformation: Wis-Paks Strategic Planning Journey Join this session to hear the story of Wis-Pak, a leading manufacturer and distributor of Pepsi-Cola and other leading soft drinks with headquarters in Wisconsin, and their journey to management approval, discovery and embracing the latest that JD Edwards has to offer.

2025 52

2025 Management Events 52

CSM Magazine

MARCH 13, 2025

Industry-leading insurtech Zywave has won five Stevie Awards in the 19 th annualStevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer Service Transformation for the company’s unprecedented improvement in customer satisfaction, operational efficiency, and innovation. The Stevie Awards for Sales & Customer Service are one of the world’s top honors for customer service, contact center, business development, and sale

2025 52

2025 Sales 2026 Customer Service 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

2025

Circular Edge

MARCH 13, 2025

Join CE at SouthEast Users Group Thursday, April 10, 2025 | Nashville, TN Featured CE Breakout Session: Rock n Roll with JD Edwards Ready to level up your JD Edwards? Now more than ever its important to find ways to increase productivity, streamline and automate business processes, improve user experiences and modernize operations. This session will take you on a journey of embracing new technology inside and outside of JD Edwards featuring case studies for leveraging modern tools and approaches

2025 52

2025 User Experience Technology Events 52

Forrester's Customer Insights

MARCH 13, 2025

Three years ago, Lee Sustar and I published the report, Navigate The Cloud-Native Ecosystem In 2022.

2022 34

2022 Innovation Technology Insights 34

Circular Edge

MARCH 13, 2025

As businesses grow beyond $10 million in revenue, managing operations efficiently becomes a challenge. At this stage, a well-integrated Enterprise Resource Planning (ERP) system becomes essential for streamlining financials, supply chain, HR, and customer management. But with so many ERP solutions on the market, how do you choose the right one? For small to mid-sized businesses (SMBs) in the $10M$100M range, the ideal ERP should be scalable, cost-effective, and tailored to industry needs.

2025 52

2025 E Commerce Financial E-support 52