InMoment XI
OCTOBER 24, 2022
When it comes to collecting data, one of the best ways to do so is a survey. Most companies put out surveys of some kind for customers and employees at different points. But there’s more to a survey than just a series of questions. In fact, surveys typically have a method behind them to gather specific types of data and to make them as effective as possible.
Kustomer
OCTOBER 24, 2022
To create long-term, positive relationships with your customers, you need to understand how and why they act the way they do. The best way to learn how and why customers do and don’t do certain things? Ask them! While asking customers about their preferences and behaviors may seem relatively simple, many companies don’t know how to truly optimize the customer satisfaction reporting process to learn the most actionable information about their customers.
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CSM Magazine
OCTOBER 24, 2022
IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales. Neil joins IRIS from his role as Managing Director for Odigo CX Solutions, a European leader in the Contact Centre SaaS market, with previous experience as Commercial Sales Director at Genesys and Head of Sales at
ShepHyken
OCTOBER 24, 2022
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. PwC Leader: Why Retailers Must Balance Digital-driven Experiences With Human-led Interaction by Judy Mottl. (Retail Customer Experience) In the past year, one in four consumers have stopped buying or using a retailer due to a bad experience with a product or customer servic
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Innovative CX
OCTOBER 24, 2022
“We have seen the enemy and he is us.” This statement came to mind as I talked with a colleague who was challenged with the lack of progress at convincing his organization to get on the customer experience bandwagon. Interestingly, this statement was paraphrased by comic strip writer Walter Kelly from the original declaration of Commodore Oliver Hazard Perry during the war of 1812, “We have met the enemy and they are ours”.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Comm100
OCTOBER 24, 2022
It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this challenge is even bigger. Higher education enrollment is at a record-breaking low. From Spring 2020 to 2022, U.S. post-secondary enrollment dropped by 7.4%. The numbers are even worse for international student enrollment, down 22.7% across the same time period.
COPC
OCTOBER 24, 2022
For Capability BPO , employee engagement starts from the moment we recruit new employees. COPC’s performance improvement framework, which utilizes all performance data points of the recruitment lifecycle, underpins Capability BPO’s recruitment process. Including consistently optimizing the recruitment profile (KCR Jobs) to reduce the time to competency, increasing the time to hire and ensuring recruitment quality. .
Forrester's Customer Insights
OCTOBER 24, 2022
2023 will be a year of reckoning for European customer experience teams. Some will widen CX advantage over competitors, while other teams will be forced to disband. Learn more.
The DiJulius Group
OCTOBER 24, 2022
“If you had hard times in your family, would you ever consider laying off one of your children?” asks Charlie Kim, founder & Co-CEO of Next Jump. Next Jump is an employee discount platform, used by over 70% of the Fortune 1000 to help their employees save money. Next Jump also offers various apps and. Read Full Article. The post A Company that Offers Lifetime Employment appeared first on The DiJulius Group.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Russel Lolacher
OCTOBER 24, 2022
In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. A few reasons why he is awesome – He’s the president of Toister Performance Solutions – helping service teams unlock their hidden potential for almost 20 years.
Kapta Customer Success
OCTOBER 24, 2022
You had a productive quarterly business review (QBR) with a top-tier client. Congratulations! That’s great news, but it’s not entirely a success until you complete some critical follow-up steps. Then you can celebrate. Otherwise, all you’ve accomplished is strategic QBR preparation and meaningful conversations with key contacts and leadership of a VIP account that may soon be forgotten.
Forrester's Customer Insights
OCTOBER 24, 2022
Geopolitical and economic turbulence along with the aftermath of the pandemic will pose challenges for organisations in Europe. Discover three key things to look out for in the coming year.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Forrester's Customer Insights
OCTOBER 24, 2022
In 2023, European tech leaders will focus their tech strategies and investments on improving operational adaptability and increasing resilience. Find out why in 2023 predictions for technology leaders.
CSM Magazine
OCTOBER 24, 2022
Most brands strive to meet their customers’ expectations. However, if you want to stand out, you must do something extra. Go beyond their expectations and offer more than your competitors. Going the extra mile will turn skeptics into loyal customers. Here are a few simple ways to provide something extra. 1. Listen. One of the best things you can do for your customers is listening and understanding their needs.
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