Sun.Jun 26, 2022

Can a degree programme add credibility to CX accreditation?

MyCustomer

Engagement Can a degree add credibility to CX accreditation

2022 53

How Much Does It Cost To Outsource?

Magellan Solutions

How Much Does It Cost To Outsource? Outsourcing is one of the most affordable business solutions in the market. Your business can hire skilled workers without having to rent an office space. Or pay for other costs related to being on-site. All in a a much lower price. At first, it might seem scary to hire people from other countries. But you’d be surprised at how much value you can get for such.

2022 40
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Can a degree programme add credibility to CX certification?

MyCustomer

Engagement Can a degree add credibility to CX certification

2022 52

Lessons in B2B growth strategy that are literally out of this world 

Forrester Digital Transformation

I recently had the honor of taking on an exciting stretch project at Forrester, helping to create and launch our inaugural coverage of the spacetech sector. On paper this appeared to be quite a shift away from my regular day job covering Account-based marketing (ABM) in the B2B marketing practice.

2022 83

Discovering Successful Scripting for Your Contact Center

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

Drive Profitable Growth And Deliver Value Through Digital

Forrester Digital Transformation

As the next era of digital unfolds, consumer expectations will continue to evolve, creating more demand than ever for high-quality, seamless digital experiences. In response, businesses need to accelerate their shift to digital business.

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