Four ways to avoid customers having to repeat themselves
Eptica
APRIL 4, 2022
Date: Monday, April 4, 2022 Author: Pauline Ashenden - Demand Generation Manager Four ways to avoid customers having to repeat themselves. Published on: April 04, 2022. Author: Pauline Ashenden - Demand Generation Manager When customers reach out to a contact centre, they want to feel their time is being valued. Which is why they hate having to repeat information, every time they are transferred to another agent or to another channel.
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