Russel Lolacher
OCTOBER 31, 2022
In this episode of Relationships at Work, Russel chats with workplace culture consultant Erin Skillen on the importance of bringing and keeping humour and joy in the workplace.
COPC
OCTOBER 31, 2022
Transform Vendor Management into Partnership Success. Your vendors are an extension of your brand. You entrust them with your most precious asset – your customers. So, how you manage outsourcers has a direct and lasting impact on customer loyalty and bottom-line growth.
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MyCustomer
OCTOBER 31, 2022
Engagement CX Leader of the Year winner announced TOMORROW
kommunicate
OCTOBER 31, 2022
Last Updated on October 31, 2022 Occasionally, regardless of how engaged your customers seem, you might lose a lead. When this occurs, it can be discouraging because you’ve missed a chance to close a deal and bring in money for your company. Any good sales plan depends on business leads.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
MyCustomer
OCTOBER 31, 2022
Engagement CX Leader of the Year winner announced WEDNESDAY
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Natalie Petouhof
OCTOBER 31, 2022
Natalie Petouhouff, joins our host, Diane Helbig, to share 4 key ways to keep and retain employees and customers towards greater growth of business during The Great Reshuffle.
CSM Magazine
OCTOBER 31, 2022
PCI Pal, the global SaaS provider of secure payment solutions for business communications, has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies and actions required following the release of the updated PCI DSS standard, PCI DSS version 4.0.
Blueshift
OCTOBER 31, 2022
It’s beginning to feel a lot like the peak holiday shopping season. Gen Z and Millennials will be shopping for family, friends (and for themselves). Check out our infographic to understand how they like to shop and what inspires them to connect with brands. .
CSM Magazine
OCTOBER 31, 2022
Although some people have had a bad experience with chatbots, other people have found them to be really useful when trying to get questions answered or issues resolved at certain websites.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
SurveySparrow
OCTOBER 31, 2022
Frustrated with messy paper forms? A tshirt order form helps you collect online orders and payments with ease from all over the world. How do I create my own tshirt order form? Steps to create a t shirt order form template with SurveySparrow: 1.)
Currency Alliance
OCTOBER 31, 2022
A recent article on PhocusWire helpfully outlined a range of security vulnerabilities common to loyalty programs.
The DiJulius Group
OCTOBER 31, 2022
We had been consulting with one of the largest accounting firms in the world, guiding them in building a stronger client experience model. About a year into the CX project, there was still a small percentage of the accountants, including partners, who had not totally bought in.
BirdEye
OCTOBER 31, 2022
Appointment scheduling can be a pain for dental offices. There are so many things to consider, from the type of dental services and availability to insurance coverage and billing. Luckily, there are a few things dentists can do to streamline the process and make life a little bit easier.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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Merkle
OCTOBER 31, 2022
Google’s Helpful Content Update created a buzz throughout the digital marketing industry when it was announced in August 2022.
Cyara
OCTOBER 31, 2022
We've all been there. You're stressed out from work, whether it’s working from home or at the office, school, caring for a family member -and everything else life is throwing at you these days - you can't think straight!
ShepHyken
OCTOBER 31, 2022
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Beware! 3 Tactics to Avoid Spooking Your Customer by Mark Smith.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Kapta Customer Success
OCTOBER 31, 2022
Most quarterly business reviews (QBRs) are a missed opportunity. You’ve got an hour with a top account but the customer execs bail on the meeting. You show up and throw up all the information on your presentation slides and get little interaction from the audience.
Uplight
OCTOBER 31, 2022
At Uplight, we know that accelerating adoption of electric vehicles (EVs) is critical to creating a more sustainable future. We also know that the process of buying an EV charger, identifying an installer, and ultimately getting the charger on the wall can be cumbersome.
SmartKarrot
OCTOBER 31, 2022
Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness.
West Monroe
OCTOBER 31, 2022
Subscribe. Spotify. Apple Podcasts. Google Podcasts. iHeart. Stitcher. Pandora. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. Created with Lunacy. printer copy. Created with Sketch. powered by Sounder. About the episode. What does the economy have to do with digital? Everything.
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
SmartKarrot
OCTOBER 31, 2022
The customer success/account management industry is constantly evolving, but one main thing that has not changed is the need for personalized recommendations for clients.
Merkle
OCTOBER 31, 2022
This month, we are featuring Senior Director of Digital Messaging Erin Kelsh and Sales Enablement Lead Anuradha Manna for their work with WiL – and more specifically with the Pinkishe Foundation partnership.
Optimove
OCTOBER 31, 2022
Personalization, automation, and effective data management are the key marketing tools for Latin American sports betting operators looking to capitalize on the opportunities presented by the 2022 World Cup, according to Optimove Founder & CEO Pini Yakuel.
Forrester's Customer Insights
OCTOBER 31, 2022
Businesses recognise that sustainability is a strategic imperative, and that’s particularly true in Europe. In the year ahead, firms must act with transparency and integrity to avoid financial pitfalls and consumer mistrust.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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