Improve the Customer Journey
InMoment XI
APRIL 6, 2022
If your products or services aren’t performing well, it might not be because of the product itself. Instead, there could be a problem with the customer journey.
Wed.Apr 06, 2022
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Customer Service Is More Important Than Price
ShepHyken
APRIL 6, 2022
“Is customer service more important than price?” . That’s exactly what we asked more than 1,000 consumers in our customer service research. The response was that 58% said, “Yes.”
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The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks
Retently
APRIL 6, 2022
Being exposed to negative word-of-mouth or having clients leave due to unpleasant interactions are experiences no business would want to lose control over. . But how do you prevent situations like that from getting out of hand?
SMS Engagement Rates and How To Ensure Customers Love Yours
Blueshift
APRIL 6, 2022
It’s no secret that people use smartphones more often than any other device today. Paying attention to your SMS engagement rates is a smart move. In fact, SMS open rates outpace email by 78%, and 75% of consumers would like to have offers delivered to them via SMS.
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Are Your Business Stories Making People Think Twice?
One Millimeter Mindset
APRIL 6, 2022
Are you leveraging business stories that make people think twice? Business stories provide rich, illustrative palettes upon which to engage people to move forward together.
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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080: Becoming a Successful CX (Customer Experience) Coach
The DiJulius Group
APRIL 6, 2022
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Frank Favaro, one of the top Customer Experience Coaches.
How to keep and engage your top talent (even if they don’t want to come back to the office)
Think Customers
APRIL 6, 2022
There’s no question: communications and media companies face a unique set of challenges. Employees increasingly want flexible work environments that include remote or hybrid options, but companies also must keep their business needs top-of-mind and keep rising labor costs in check.
How to drive “aha” moments with customer success?
CustomerSuccessBox
APRIL 6, 2022
Processes are king in the field of customer success. Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks.
How mid-market banks should approach technology selection to drive differentiated digital experiences?
West Monroe
APRIL 6, 2022
Today’s mid-size ($20B-$50B AUM) and regional banks ($50B-$100B AUM) find themselves in a unique spot: big enough to require competing with larger banks on digital customer products but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Top 8 tips to build a great Customer Success team!
CustomerSuccessBox
APRIL 6, 2022
The customer success (CS) team is critical in today’s customer-centric economy. The purpose of the team is to keep your hard-won clients and help them grow by strengthening the customer relationship. You need to assure that they are getting value from your product at every stage.
5 Best Tips To Create The Perfect Help Center Articles
Knowmax
APRIL 6, 2022
The post 5 Best Tips To Create The Perfect Help Center Articles appeared first on Knowmax. Customer Experience Contact Center Article Help Center Article
Ethical Marketing Is Never An Easy Business Decision: Join Me At CX APAC 2022
Forrester's Customer Insights
APRIL 6, 2022
Implementing a successful ethical marketing strategy requires careful balancing of customer value and business value. Join me at CX APAC to learn how. Age of the Customer B2C Marketing Brand and Communications values-based customer experience
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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Managing in a Time of High Inflation
Middlesex Consulting
APRIL 6, 2022
Close to 50 years ago, GE hired young Professor Ram Charan and a small team of other experts to create and deliver a training course for GE managers. The topic was difficult to talk about, but it was necessary.
How to write a peer review: practical templates, expert examples, and free training courses
Clarivate
APRIL 6, 2022
Learning how to write a constructive peer review is an essential step in helping to safeguard the quality and integrity of published literature.
Apr 06 – Customer Success Jobs
SmartKarrot
APRIL 6, 2022
Role: Director of Customer Success. Location: Bellevue, WA, US. Organization: Esper.
How to Build a Help Center From Scratch- 6 Easy and Doable Steps
kommunicate
APRIL 6, 2022
Last Updated on April 6, 2022 Contrary to popular belief, your customers now prefer finding answers on their own rather than speaking to you every single time. Around 1/3rd of Gen Z prefer heading over to help centers for a search.
Is Your CX Program Delivering the Results You Had Hoped?
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Audience Targeting in Media – Brand Building
Engine Insights
APRIL 6, 2022
Creating a Digital Brand Experience for Your Target Audience Whether you’re managing the performance of marketing campaigns for a small business or a large established brand, understanding who your core audience is and knowing their interests and attitudes has never been more essential to a brand’s success.
Reimagine Marketing Research: The Rise of Research Technology
2020 Research
APRIL 6, 2022
Marketing in today’s world requires cutting through the noise and a deep understanding of customers – which requires data. As we shift towards first-party or zero-party data, market research has a crucial role to play in helping marketers achieve their objectives, yet it is frequently underutilized.
Aligning Teams Around a Product-Led Growth Strategy
Vanilla Forums
APRIL 6, 2022
Successful product-led growth strategies rely on horizontal teams. There should be minimal silo’ing between business units to ensure that all relevant information is collected and shared multilaterally. Community Product
Race Around the World with Schlesinger
2020 Research
APRIL 6, 2022
Schlesinger Group announces its sponsorship of the second annual Race Around the World for Education, hosted by the Marketing Research Education Foundation (MREF), in May. This year, the industry-wide, virtual race around the world provides food and education to Ukraine’s refugee children.
5 Ways to Supercharge Your CX Strategy
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
A CEO’s Guide to Making Customer Success a Company-Wide Initiative
SmartKarrot
APRIL 6, 2022
Customer success is necessary for any company’s success. Integrating customer success into the strategy of customer experience needs to be done carefully. Customer success is not a fashion or a buzzword. The customer success professional is now one of the first hires at the organization.
How to Fix Bad Reviews
Grade.us
APRIL 6, 2022
Reading Time: 7 minutes. They have a 1.5 rating. This isn’t an individual review from a mean-spirited customer — these are aggregate reviews. Their poor rating isn’t due to a small number of reviews either. As of today, they have 133 reviews on Yelp.
The War In Ukraine: Four Ways Portfolio Marketers Can Respond
Forrester's Customer Insights
APRIL 6, 2022
The war in the Ukraine is disrupting companies' go-to-market strategies and Portfolio Marketers need to adapt. This blog provides four things to consider. B2B Marketing Europe Portfolio Marketing Russia Ukraine
Meet Jessica D’Oliveira, Forrester’s Newest Low-Code Analyst
Forrester's Customer Insights
APRIL 6, 2022
Hello, my name is Jessica D’Oliveira, and I am the newest analyst on Forrester’s application development and delivery team. I will be joining John Bratincevic and Rob Koplowitz in researching low code.
Stay Ahead of the Game
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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