Sun.Apr 25, 2021

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Lessons from the Pandemic to Improve Your Customer Experience Now

Bill Quiseng

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. We got everyone involved at all levels of the organizations, followed local, state, and federal guidelines which changed week-to-week, and innovated, looking at every possible solution to keep us safe.

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How CX design can power your CX strategy

GetFeedback

Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.

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10 Easy Ways To Get More Organized To Enhance Experiences

Doing CX Right

In order to create great experiences for employees, colleagues, customers & yourself, it requires being intentionally organized. The post 10 Easy Ways To Get More Organized To Enhance Experiences appeared first on Doing CX Right.

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Is US An Ideal Option For Financial Services Call Center Outsourcing?

Magellan Solutions

The pros of an inbound contact center in the us. Outsourcing is often related to delegating tasks outside of local borders. But there are outsource call centers operating in the United States. They also offer amazing customer service at competitive pricing. US-based call centers are basically the same as offshored call centers. But what are the pros that you might want to consider before looking elsewhere?

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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10 Easy Ways To Get More Organized To Enhance Experiences

Doing CX Right

In order to create great experiences for employees, colleagues, customers & yourself, it requires being intentionally organized. The post 10 Easy Ways To Get More Organized To Enhance Experiences appeared first on Doing CX Right.

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8 Reasons Customer Feedback Should Be at the Core of Your Business

Opinionator

Did you know that customer-centric businesses are 60% more profitable? It is then paramount to make customer feedback a core in your business to ensure profit. However, is profit the only reason why your business needs customer feedback at its core? No, the key reason is so that you avoid negative feedback AND can take action. Read […]. The post 8 Reasons Customer Feedback Should Be at the Core of Your Business appeared first on Opiniator.

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The Neglected Role of Knowledge in Contact Center Conversational AI Systems

NICE inContact

Answering routine questions, assisting contact center agents to handle calls, creating support tickets, checking statuses—conversational AI technologies have transformed all of these contact center tasks. And by doing so, this advanced call center technology has undoubtedly enabled enterprises to create a range of differentiated user experiences and increase productivity in specific workflows.

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The Customer Success Maturity Model Part 3: “Transform” Capabilities (Optimizing CS)

Education Services Group

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. If you haven’t read parts one and two on the Build and Operationalize phases of our model, I recommend tackling those first.

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20 POWERFUL Customer Satisfaction Survey Questions for 2021

Survicate

. . The post 20 POWERFUL Customer Satisfaction Survey Questions for 2021 appeared first on Survicate.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper