PeopleMetrics

FEBRUARY 7, 2025

If you want leadership to invest in VoC, theres only one surefire way to get their attention: show them the money. When I wrote Listen or Die in 2017, I made it clear that proving ROI is the fastest way to gain executive buy-in for VoC. The best way to do this? Demonstrate how improving customer experience impacts business outcomes like reducing churn, increasing revenue, and strengthening brand loyalty.

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ROI Leadership NPS Reference 62

Daniel Group

FEBRUARY 7, 2025

Every interaction your customers have with your business leaves an impressionsome positive, some negative. While great customer experiences build loyalty and trust, inevitable missteps can quickly turn customers away. Understanding what frustrates your customers and addressing those pain points is key to improving your customer experience (CX). Based on over 20 years of analyzing customer feedback, we’ve identified five specific CX performance elements that consistently drive dissatisfacti

Net Promoter Score 52

Net Promoter Score NPS 2025 Blog 52

BirdEye

FEBRUARY 7, 2025

Your Google Business Profile plays a vital role in driving traffic to your website, bringing customers to you, and boosting online visibility. In fact, Birdeye’s study on core listing sites shows that Google drives over 80% of traffic to branded websites. However, it can be difficult to optimize your listings across multiple locations – that is where Google Business Profile Manager comes handy.

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Management Multi-Channel Demo Insights 52

Brandwatch CX

FEBRUARY 7, 2025

Discover essential Instagram tools that can boost your engagement and grow your audience effectively. Read on to enhance your social media strategy.

2025 90

2025 Social Media Engagement 90

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Daniel Group

FEBRUARY 7, 2025

Every interaction your customers have with your business leaves an impressionsome positive, some negative. While great customer experiences build loyalty and trust, inevitable missteps can quickly turn customers away. Understanding what frustrates your customers and addressing those pain points is key to improving your customer experience (CX). Based on over 20 years of analyzing customer feedback, we’ve identified five specific CX performance elements that consistently drive dissatisfacti

Net Promoter Score 52

Net Promoter Score NPS 2025 Blog 52

Brandwatch CX

FEBRUARY 7, 2025

Discover essential Facebook automation tools to enhance your engagement in 2025. Boost your strategy and streamline your efforts now.

2025 59

2025 Marketing Engagement 59

Blueshift

FEBRUARY 7, 2025

Las Vegas, NV At AWS re:Invent, the conversation wasn’t about whether generative AI would impact marketing; it was about how it’s already transforming the industry. “ Generative AI in Advertising and Marketing with Blueshift and VidMob ,” hosted by Craig Miller, Global Solution Portfolio Lead for Advertising and Marketing at AWS, featured insights from Stephanie Layser, Global Head for Publisher Ad Tech Solutions at AWS, Manyam Mallela, Co-Founder and Chief AI Officer at

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Marketing Advertising Engagement Technology 52

Brandwatch CX

FEBRUARY 7, 2025

Discover 9 proven strategies to monetize your Instagram account effectively. Start turning your passion into profit today! Read the article for insights.

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2025 Article Insights 84

Help Scout

FEBRUARY 7, 2025

Help Scout hasnt wavered in our commitment to diversity, equity, and inclusion, which to us means creating a workplace that truly works for everyone.

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Article 59

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Brandwatch CX

FEBRUARY 7, 2025

Discover effective analytics strategies to enhance your reach and impact. Learn practical tips to optimize your data usage. Read the full guide now.

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Optimove

FEBRUARY 7, 2025

Hoje, 6, aOptimoveanunciou o lanamento do programaOptimoveIgnite+, desenvolvido para colaborar com o crescimento de operadores em um ambiente competitivo. The post Optimove lana programa para acelerar crescimento de novos operadores appeared first on Optimove.

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Forrester's Customer Insights

FEBRUARY 7, 2025

Ask business leaders why they are investing in AI technologies, and the answer is often emphatic and clear: its about efficiency. In Forresters 2025 B2B Brand and Communications Survey, 86% of marketing leaders said efficiency was the likeliest impact of AI technologies. Will AI Bring About A New Industrial Revolution?

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B2B 2025 Marketing Technology 36

Blueshift

FEBRUARY 7, 2025

Las Vegas, NV At AWS re:Invent, the conversation wasn’t about whether generative AI would impact marketing; it was about how it’s already transforming the industry. “ Generative AI in Advertising and Marketing with Blueshift and VidMob ,” hosted by Craig Miller, Global Solution Portfolio Lead for Advertising and Marketing at AWS, featured insights from Stephanie Layser, Global Head for Publisher Ad Tech Solutions at AWS, Manyam Mallela, Co-Founder and Chief AI Officer at

Marketing 94

Marketing Advertising Engagement Technology 94

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Sales

ClearAction

FEBRUARY 7, 2025

Influencing a CX+EX+PX-Based Way of Life is Crucial Now Lynn Hunsaker Who fuels your enterprise's growth? Customers fund salaries, budgets, and dividends Employees provide what customers need Partners deliver what customers need Accordingly, anything your enterprise is doing that's out of alignment with customer, employee, and partner needs (CX+EX+PX) is waste!

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Consulting Customers Customer Experience 79

BirdEye

FEBRUARY 7, 2025

Even with an outstanding medical practice, attracting new patients can be challenging if your website and local listings dont rank on Googles first page. According to Birdeyes traffic analysis on core listing sites , over 83% of business traffic comes from Googlewhich means if youre not visible, youre missing out on potential appointments. Thats where doctor SEO strategies come in.

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2025 Social Media Healthcare Demo 59

Calabrio

FEBRUARY 7, 2025

Workforce Management Transforming back office workforce management: 10 ways contact center WFM solutions can deliver beyond the frontline Share Contact centers and their frontline teams benefit enormously from todays highly advanced workforce management (WFM) technologies. With access to improved processes, support for hybrid working models and more autonomy over their schedules and work-life balance, research shows that agents are now happier, more empowered and more motivated.

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Contact Center Management Technology Books 52

SurveySensum

FEBRUARY 7, 2025

Do you find yourself switching between multiple tools to run NPS surveys? What if your NPS surveys could automatically sync with the tools youre already using? No manual exporting, no data silosjust a seamless flow of feedback ready to drive your next big decision. Thats possible with NPS integration. With robust API connections and two-way integrations, you can centralize NPS data, streamline workflows, and ensure customer feedback is at the heart of every decision.

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NPS Feedback E Commerce E-support 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Calabrio

FEBRUARY 7, 2025

Workforce Management The Top 5 Aspect Workforce Alternatives & Competitors Share Delivering exceptional customer experiences is more critical than ever in today’s competitive business landscape. Contact centers have evolved into hubs for not only providing support but also gathering insights, fostering customer loyalty, and driving revenue.

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Contact Center Omnichannel Management Engagement 52

CSM Magazine

FEBRUARY 7, 2025

Automation is reshaping how field service businesses interact with customers. By streamlining operations and enhancing communication, automation tools deliver faster and more personalised experiences. From instant support to proactive maintenance, automation tools address client needs efficiently while building trust and loyalty. Industry-Specific All-in-One Software Solutions Enhance Customer Experiences Field service businesses thrive on efficiency.

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Interaction Customer Satisfaction Loyalty Financial 52

Calabrio

FEBRUARY 7, 2025

Workforce Management Top 5 Verint Workforce Management Competitors and Alternatives Share In todays competitive landscape, delivering exceptional customer experiences is paramount to success. More and more, contact centers are counted on not only to support customers but provide important insights, drive loyalty, and fuel overall growth. Thats why having the right workforce engagement management (WEM) and workforce management (WFM) solutions to bolster contact center performance is absolutely cr

Management 52

Management Contact Center Omnichannel Customer Satisfaction 52

CSM Magazine

FEBRUARY 7, 2025

As businesses adapt to the growing demand for remote and hybrid work models, customer service is undergoing a significant transformation. At the center of this evolution lies one game-changing technologyVoIP (Voice over Internet Protocol) phone systems. If your business is looking to maintain exceptional customer support while managing a distributed workforce, heres why VoIP phone systems should be on your radar.

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Customer Service Competitive Advantage Call Recording Customer Satisfaction 52

Advertiser: ZoomInfo

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

Sales

Gainsight

FEBRUARY 7, 2025

Customer retention is won or lost in little moments throughout the customer journey. The details set the tone for how quarterly and executive business reviews will go, the way customers communicate to your team, and all the other important markers of a happy customer. One of the most impactful ways to impress your customers, and increase their lifetime value, is how you invest in your customer education program.

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Events Webinar Customer Journey Customer Retention 59

ChurnZero

FEBRUARY 7, 2025

This guest post is by Manikanda Suthan at Zoho. To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base.

Customer Relationship Management 59

Customer Relationship Management Customer Relationships Customer Success Insights 59

CSM Magazine

FEBRUARY 7, 2025

So, youre considering building a homenot just as a place to live, but as a smart business move? Whether youre flipping houses, renting properties, or diving into the real estate game, knowing how long it takes to build a home (and how to speed it up) can save you money, stress, and sleepless nights. Key Stages in Home Construction (And Why They Matter for Business) 1.

ROI 52

ROI Marketing 52

ChurnZero

FEBRUARY 7, 2025

This guest post is by Sean Brookover , a CSM on ChurnZero’s award-winning CX team. Do you know who your customer teams AI champions areand are you setting them up for success? If you dont, or arent, youre missing one of the most effective ways to drive your teams AI adoption. Whats an AI champion, you ask? Even before ChurnZero launched the first AI assistant built into a customer success platform , I was experimenting with AI.

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Workshop Leadership Customers Customer Success 78

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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