Sat.May 03, 2025

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Cultivating AI Excellence: Boosting Internal GenAI Capabilities for Better CX

Customer Think

To compete in todays marketplace, providing faster, more efficient and personalized customer experiences (CX) should be at the top of every business leaders priority list. AI is up to the task but are you and your team?

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Maximizing Financial Services CRM Value: Strategic Alignment and AI Adoption

Forrester's Customer Insights

A modern CRM is core to connecting organizational silos to drive customer and business value. And now CRMs are integrating AI, and adding intelligent agents to boost productivity and deliver personalized customer experiences at scale.

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Why Slowing Down Is the Boldest Move You Can Make to Accelerate Growth

C3Centricity

Welcome to a new style of blog post from Denyse at C3Centricity. After years of writing about the latest theories and best-practice solutions, I decided it was time to get a little (a lot?) closer to my followers with more personalised and down-to-earth pieces. Let me know which you prefer by commenting below or dropping me a line at denysedd@c3centricity.com.