Expert insights. Personalized for you.
BirdEye
MAY 11, 2022
When a customer searches online for a product you offer, you want to be the first result they see. But, if you’re not utilizing SEO tools and SEO best practices, the chances of that happening are minuscule.
Kustomer
MAY 11, 2022
Your company’s customer relationship management (CRM) platform is a goldmine of information about your customers’ needs, interests, and buyer journey, but if your support agents can’t quickly access that information when they interact with your customers, what is that information worth?
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Shep Hyken
MAY 11, 2022
That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable?
One Millimeter Mindset
MAY 11, 2022
You all serve clients regardless of your respective professional disciplines. So it follows that when you serve those clients, your focus primarily is helping clients prioritize their own needs. That focus is truly noble.
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When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.
LoyaltyPlus
MAY 11, 2022
The past two years have been challenging for the aviation industry. The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveyGizmo
MAY 11, 2022
Tips and Tricks to Simplify Your Work Life. We talk to our customers all the time about how they’re using Alchemer.
Forrester Digital Transformation
MAY 11, 2022
Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy.
Advantage Communications
MAY 11, 2022
Long wait times. Being passed around to different agents and departments. Having to repeat a query or issue over and over again. Not getting help until frustration builds. And, in the worst situations, not finding a resolution to their problem at all. Customer Service Trends Contact Center
Circular Edge
MAY 11, 2022
Blog Credit: Abby Jenkins, December 15, 2020 (Stock Keeping Unit (SKU) Explained | NetSuite). A SKU, or stock keeping unit, is a sequence of numbers and characters used as an internal tracking tool by businesses to track inventory.
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Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!
Forrester Digital Transformation
MAY 11, 2022
With its revised Payment Services Directive (PSD2), Europe aims to make payments safer and increase consumers’ protection, integrating new digital players into its market and requiring financial institutions to open their data and services to third parties.
delighted
MAY 11, 2022
As a survey creator, you need to know what your customers or employees are thinking – and you want insights that you can take action on.
Forrester Digital Transformation
MAY 11, 2022
Today, we have fresh data from Forrester’s Q2 B2C Marketing CMO Pulse Survey, 2022 — a cross-industry survey among 153 US B2C marketing executives, VP and above, at brands with at least 500 employees.
Kustomer
MAY 11, 2022
Today, businesses thrive when they can provide a convenient, personalized customer experience. That entails answering questions specific to a customer’s concerns and addressing wants and needs of a particular patron, all within a short amount of time.
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We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.
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SAP Customer Experience
MAY 11, 2022
I am excited and honored to be participating in SAP’s Pro Bono for Economic Equity program, which was launched in 2021 by the SAP Corporate Social Responsibility team in response to the social justice movement.
SmartKarrot
MAY 11, 2022
The first lesson a B2B SaaS (Software as a Service) marketer learns about account-based marketing tactics is that you cannot possibly target each customer in your niche. If you do that, you are putting a huge risk of attracting no one! This is the hard truth of account-based marketing strategy.
Perkville
MAY 11, 2022
Five Tips that Helped Terri Fry Grow and Sell Her Yoga Studio
SmartKarrot
MAY 11, 2022
Role: Sr. Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.
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How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!
Forrester Digital Transformation
MAY 11, 2022
“Now is the time … when talent is the number one priority among our leaders.” — Benji Baer, CMO at commercial real estate company CBRE The business news of late has been rife with discussions on whether or not brands should take a position on social issues.
SurveySparrow
MAY 11, 2022
How well do you know me questions are the new “it” trend. Besides making up for a fun communication game, these questions inevitably serve as a “refresher course” every now and then.
Forrester Digital Transformation
MAY 11, 2022
What Topics Will You Be Covering at Forrester? I am very excited to be covering vulnerability risk management (VRM) at Forrester, including threat modeling and management and penetration testing.
The DiJulius Group
MAY 11, 2022
Every one of us has three groups of people in our lives and businesses. We have the believers, the fence-sitters, and the critics and cynics. The percentages of each group may be different for each of us but we all deal with these three groups. The question is, what do we do about that third.
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What kind of reaction do you notice when “voice of the customer” is mentioned at your company? Chances are it conjures up some mix of frustration, anxiety, disappointment, confusion, or avoidance. That’s because today, most companies fail to get a real payoff from their voice of the customer (VOC) investment. Your VOC program needs to be carefully designed; this eBook will guide you with the 4 dimensions for true success. Download the eBook today!
Forrester Digital Transformation
MAY 11, 2022
In the past three years, eight virtual banks have started operations in Hong Kong and have achieved early results in customer acquisition.
SmartKarrot
MAY 11, 2022
Being the new CEO of a company can be a whirlwind. Taking over a position at the top of an organization is difficult, mainly if you’ve never been a CEO before. So, how do you know your top priorities as a first-time CEO? Let’s dive deep into it.
Forrester Digital Transformation
MAY 11, 2022
Brands fund misinformation and disinformation with their ad dollars, whether they know it or not. Top brands have served immeasurable impressions on sites containing misleading content, from Russian propaganda fueling the war in Ukraine to COVID-19 conspiracy theories.
Blueshift
MAY 11, 2022
Searching for the right solution for your specific business needs can be overwhelming. We’re excited to announce our new, free self-guided product demo to simplify the vetting process. Explore the Blueshift platform at your own pace.
Advertiser: Vanilla Forums
Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
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