Wed.May 11, 2022

10 Tools for SEO to outrank your competition


When a customer searches online for a product you offer, you want to be the first result they see. But, if you’re not utilizing SEO tools and SEO best practices, the chances of that happening are minuscule.

2022 68

No More Data Silos: How Integrating Your CRM & CX Platforms Improves Agent and Customer Satisfaction


Your company’s customer relationship management (CRM) platform is a goldmine of information about your customers’ needs, interests, and buyer journey, but if your support agents can’t quickly access that information when they interact with your customers, what is that information worth?

2022 76

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Would You Rather Clean a Toilet Than Call Customer Support??

Shep Hyken

That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable?

2022 64

Are You Helping Clients Prioritize Their Own Needs or Your Needs?

One Millimeter Mindset

You all serve clients regardless of your respective professional disciplines. So it follows that when you serve those clients, your focus primarily is helping clients prioritize their own needs. That focus is truly noble.

2022 71

How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.

Reinventing airline loyalty with LoyaltyPlus FrequentFlyer


The past two years have been challenging for the aviation industry. The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures.

More Trending

Are you getting the most value from Alchemer?


Tips and Tricks to Simplify Your Work Life. We talk to our customers all the time about how they’re using Alchemer.

2022 52

A Path To Growth: Key Insights And 2022 Trends For B2B CMOs

Forrester Digital Transformation

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy.

2022 52

How to Transform Your Contact Center for Customer Service Excellence

Advantage Communications

Long wait times. Being passed around to different agents and departments. Having to repeat a query or issue over and over again. Not getting help until frustration builds. And, in the worst situations, not finding a resolution to their problem at all. Customer Service Trends Contact Center

2022 52

Stock Keeping Unit (SKU) Explained

Circular Edge

Blog Credit: Abby Jenkins, December 15, 2020 (Stock Keeping Unit (SKU) Explained | NetSuite). A SKU, or stock keeping unit, is a sequence of numbers and characters used as an internal tracking tool by businesses to track inventory.

2022 52

Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!

The Connected Car Of The Future Is The One Open To Third Parties

Forrester Digital Transformation

With its revised Payment Services Directive (PSD2), Europe aims to make payments safer and increase consumers’ protection, integrating new digital players into its market and requiring financial institutions to open their data and services to third parties.

2022 52

Leading questions: Definition, examples, and why you should avoid them


As a survey creator, you need to know what your customers or employees are thinking – and you want insights that you can take action on.

2022 70

Top Five Most Critical CMO Priorities For B2C Brands

Forrester Digital Transformation

Today, we have fresh data from Forrester’s Q2 B2C Marketing CMO Pulse Survey, 2022 — a cross-industry survey among 153 US B2C marketing executives, VP and above, at brands with at least 500 employees.

B2C 52

5 Things You Can Start Doing to Go From Reactive to Proactive Customer Service


Today, businesses thrive when they can provide a convenient, personalized customer experience. That entails answering questions specific to a customer’s concerns and addressing wants and needs of a particular patron, all within a short amount of time.

2022 52

How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

My Journey Participating in Cohort 1 of SAP’s 2022 Pro Bono for Economic Equity Program

SAP Customer Experience

I am excited and honored to be participating in SAP’s Pro Bono for Economic Equity program, which was launched in 2021 by the SAP Corporate Social Responsibility team in response to the social justice movement.

2022 64

10 Effective Account-Based Marketing Tactics That Every Marketer Should Be Aware Of?


The first lesson a B2B SaaS (Software as a Service) marketer learns about account-based marketing tactics is that you cannot possibly target each customer in your niche. If you do that, you are putting a huge risk of attracting no one! This is the hard truth of account-based marketing strategy.

2022 52

Five tips that helped Terri Fry grow & sell her yoga studio


Five Tips that Helped Terri Fry Grow and Sell Her Yoga Studio

2022 52

May 11 – Customer Success Jobs


Role: Sr. Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.

2022 83

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!

Introducing Forrester’s Employer Branding Research

Forrester Digital Transformation

“Now is the time … when talent is the number one priority among our leaders.” — Benji Baer, CMO at commercial real estate company CBRE The business news of late has been rife with discussions on whether or not brands should take a position on social issues.

2022 52

The Only “How Well Do You Know Me Questions” You’ll Ever Need


How well do you know me questions are the new “it” trend. Besides making up for a fun communication game, these questions inevitably serve as a “refresher course” every now and then.

2022 52

Meet The New Analyst Covering Vulnerability Risk Management: Erik Nost

Forrester Digital Transformation

What Topics Will You Be Covering at Forrester? I am very excited to be covering vulnerability risk management (VRM) at Forrester, including threat modeling and management and penetration testing.

2022 52

Episode 085: How to Deal with the Critics & Cynics in your Organization

The DiJulius Group

Every one of us has three groups of people in our lives and businesses. We have the believers, the fence-sitters, and the critics and cynics. The percentages of each group may be different for each of us but we all deal with these three groups. The question is, what do we do about that third.

2022 52

How to Design Your VOC Program for CX Success

What kind of reaction do you notice when “voice of the customer” is mentioned at your company? Chances are it conjures up some mix of frustration, anxiety, disappointment, confusion, or avoidance. That’s because today, most companies fail to get a real payoff from their voice of the customer (VOC) investment. Your VOC program needs to be carefully designed; this eBook will guide you with the 4 dimensions for true success. Download the eBook today!

Virtual Banks In Hong Kong Are In A Race To Win, Serve, And Retain Customers

Forrester Digital Transformation

In the past three years, eight virtual banks have started operations in Hong Kong and have achieved early results in customer acquisition.

2022 52

The New CEO’s Guide: Top 10 Priorities for First-Time CEOs??


Being the new CEO of a company can be a whirlwind. Taking over a position at the top of an organization is difficult, mainly if you’ve never been a CEO before. So, how do you know your top priorities as a first-time CEO? Let’s dive deep into it.

2022 52

The Entire Ad Supply Chain Is At Fault For Disinformation

Forrester Digital Transformation

Brands fund misinformation and disinformation with their ad dollars, whether they know it or not. Top brands have served immeasurable impressions on sites containing misleading content, from Russian propaganda fueling the war in Ukraine to COVID-19 conspiracy theories.

2022 52

See Blueshift in Action with Our New, Free Self-Guided Product Demo


Searching for the right solution for your specific business needs can be overwhelming. We’re excited to announce our new, free self-guided product demo to simplify the vetting process. Explore the Blueshift platform at your own pace.

2022 10

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.