Mon.Jan 20, 2025

article thumbnail

Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

The article was originally posted on Eglobalis.com/blog. You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market. Unlike B2C relationships, which often revolve around needs, impulse and emotional buying, B2B relationships are built on a foundation of trust, consistent delivery, and mutual value creation.

B2B 331
article thumbnail

Pinterest Marketing: Strategies for Success in 2025

Brandwatch CX

Boost your Pinterest engagement with strategies that drive results. Discover actionable tips to elevate your marketing game.

2025 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Measure and Boost Customer Satisfaction Using SEO Metrics

CSM Magazine

Understanding how SEO metrics tie to customer satisfaction is no longer optionalit’s essential. Metrics like bounce rate, time on site, and keyword rankings don’t just track website performance; they reveal how well you’re meeting customer needs. When used right, these numbers provide actionable insights to fine-tune content, improve user experience, and boost satisfaction.

article thumbnail

Building Unbreakable Customer Partnerships with Christoph Senn

ShepHyken

Strengthening Business Partnerships Using the Triple Fit Strategy This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the Triple Fit Strategy? What is the key to building lasting customer relationships? Why do companies need to shift from a transactional relationship with their customers to a partnership?

article thumbnail

Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

article thumbnail

CX in 2025: Six trends you can’t ignore

customer sure

1. Personalisation at Scale: Meeting Customers Where They Are Gone are the days of one-size-fits-all customer interactions. Advanced data analytics and AI, or even just thoughtful use of CRM data, make it possible to deliver hyper-personalised experiences at the touchpoints which are most important to customers. Whether its tailored product recommendations, forms that are pre-filled rather than blank, how-to guides that are context-sensitive rather than general, or customised survey follow-ups w

2025 62

More Trending

article thumbnail

Optimove Introduces OptiLive: Enabling Sportsbook Operators to Create CRM-Powered Live Sports Marketing at Scale

Optimove

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: OptiLive is a critical solution for sportsbook operators to maximize the growing in-play betting market. With live betting accounting for 54% of total bets and live bettors spending significantly more than pre-match bettors, operators need a way to engage players at the right moments.

Sports 75
article thumbnail

Sentiment Analysis: Guide to Boost CX & Drive Business Insights

SurveySensum

From social media reviews to survey responses, customer data is everywhere. But heres the real question: are you making the most of it? With the right tools and techniques, analyzing your survey data can reveal not just what your customers are saying, but how they truly feel about your products, services, and brand as a whole. Thats where sentiment analysis comes in – turning raw feedback into actionable insights.

article thumbnail

Did You Know? Gas Station Restroom Cleanliness Impacts Sales More Than Fuel Prices

Opinionator

A spotless gas station restroom can boost your sales more effectively than fuel pricing. We share some actionable strategies to drive customer loyalty.

Sales 52
article thumbnail

The Most Popular Classic Slot Machines Online

CSM Magazine

When you think of casinos, slot machines are usually the first things you think of. Slot machines have been one of the most popular games in the gambling industry for decades. With the rapid rise of technology, classic slot machines are now available online and players can access them without visiting a land-based casino. Gaming providers have been able to provide the same excitement with dazzling graphics, immersive soundtracks, and several themes, however, they have stayed true with classic on

article thumbnail

2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

article thumbnail

OptiLive

Optimove

Live Sports Marketing Maximize in-play sports betting by delivering real-time, personalized campaign messages during live sporting events. Real-Time Engagements Engage your players when it matters most with real-time messages triggered by key sporting events. OptiLive utilizes live sports feed data to capitalize on every goal, touchdown, or break point with timely messages driving immediate engagement.

Sports 40
article thumbnail

Lesson #4 Revisited: Text Analytics from Machine Learning to LLMs

PeopleMetrics

When I wrote Listen or Die , text analytics was already emerging as the backbone of Voice of the Customer (VoC) programs. Even in 2017, machine learning (a form of AI) was recognized as essential to making sense of unstructured customer feedbackthose open-ended comments that tell you the "why" behind your scores. Machine learning allowed businesses to analyze thousands (or even millions) of comments, uncover trends, and act.

2017 118
article thumbnail

Case Study: helping a Non-Profit Prepare for Growth

Northridge Group

The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent or be acquired by a larger organization, the non-profit had recently undergone some major transitions and restructuring. They chose to expand and grow, but they needed help understanding exactly what […] The post Case Study: helping a Non-Profit Prepare for Growth first appeared on Northridge Group.

2023 52
article thumbnail

Optimove launches solution for sportsbooks to create CRM-powered live sports marketing at scale

Optimove

Optimove announced the launch of OptiLive, a first-of-its-kind solution that enables sportsbook operators to create CRM-powered live sports marketing at scale. OptiLive empowers operators to maximize in-play (live) sports betting by delivering real-time, personalized messages to millions of players during live events. Attendees to ICE 2025 in Barcelona can visit Booth #4A34 in Hall 4 for a first-hand look at OptiLive.

Sports 40
article thumbnail

Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

article thumbnail

Introducing the Forrester IT Management Systems Architecture

Forrester's Customer Insights

I’m pleased to announce the publication today of the Forrester IT Management Systems Architecture. IT (Information Technology) uses a wide variety of systems to effectively run itself. Unlike other business areas, the discipline of IT management still relies on point, best-of-breed solutions, which require extensive integration to make them all work together.

article thumbnail

Optimove Ignite+: The First Comprehensive Program Tailored to Accelerate Growth for Emerging iGaming and Sports Betting Operators

Optimove

Up your mobile marketing game with this guide Download Now Why it Matters: Until now, emerging iGaming and sports betting operators have often struggled to scale and compete effectively. Optimove Ignite+ equips emerging iGaming and sports betting operators with the tools, insights, and support needed in a competitive market. Through expert CRM guidance, industry benchmarking, and streamlined onboarding, the program now enables operators to enhance player engagement, improve marketing efficiency,

Sports 75