What is customer churn? How to measure and reduce it
delighted
AUGUST 10, 2022
Every business wants loyal and satisfied customers. The reality? Every business loses once-loyal and no-longer-satisfied customers for one reason or another. Customer churn is an inevitable part of running a company – but by measuring it, understanding it, and taking action to improve it, you can turn lost customers into opportunities. And by collecting customer experience data, you can also learn to anticipate when customers are thinking of leaving and work to proactively repair the relationshi
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