Sun.Oct 04, 2020

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People Skills Civility & Empathy – Power Up This Duo | #CustServ #Leadership

Kate Nasser

National Customer Service Week: Power up people skills civility & empathy for excellence. Kate Nasser The People Skills Coach™, Author, Leading Morale. The post People Skills Civility & Empathy – Power Up This Duo | #CustServ #Leadership appeared first on KateNasser.com.

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Will the current crisis ground aviation?

LoyaltyPlus

Or will operators find a way through turbulent market and secure passenger support? Customer experience and loyalty continue to dominate business considerations across most industries today. For some markets, though, COVID-19 and lockdown has caused massive operational problems. Aviation is a striking example and according to leading independent customer relationship management company LoyaltyPlus, operators will need to give serious thought on how to best reassure customers of safety, security

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People Skills Civility & Empathy – Power Up This Duo | #CustServ #Leadership

Kate Nasser

National Customer Service Week: Power up people skills civility & empathy for excellence. Kate Nasser The People Skills Coach™, Author, Leading Morale. The post People Skills Civility & Empathy – Power Up This Duo | #CustServ #Leadership appeared first on KateNasser.com.

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How To Find The Best Call Center Companies For Small Businesses

Magellan Solutions

The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. However, it also poses a challenge. Sifting through hundreds of results after a quick online search may only leave you feeling more confused about choosing a service provider. And we have to be realistic about it.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Surveys vs Questionnaires: Understanding the Difference

ProProfs Chat

Do you know what is keeping so many entrepreneurs awake at night? . The need to get a better understanding of what their customers think of their brand. . As a result, it’s not surprising to see businesses chase customer feedback through interviews, surveys, questionnaires, and more. However, there is a problem. Even some expert marketers make the grave mistake of considering surveys and questionnaires as the same and often use them interchangeably.

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The Best Remote Team Tools for Collaboration and Productivity

SurveySparrow

While remote work has been synonymous with Covid-19, that is not the case. Remote work was slowly gaining acceptance much before that, thanks to the gig economy and the fact that it allowed for a lot of flexibility. There has been a lot of research too, which validates the claim that occasional remote work is great for the mental health of employees.