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JUNE 14, 2020

Designing a customer experience that seamlessly incorporates the machines from our daily lives.

Customer Experience 337

Customer Experience Customers Article 337

Russel Lolacher

JUNE 14, 2020

Is your organization really putting the customer first? If you talk to any organization, they will always tell you that the customer is their first priority. It’s who they serve. It’s why they get up in the morning. It’s their reason for being in business. It all sounds good, if it’s true. The problem is these are cliches. And not worth the poster paper they’re printed on in your boss’s office if your organization doesn’t actually put those words into co

Telecommunications 75

Telecommunications Customer Centricity Communication Customers 75

Kustomer

JUNE 14, 2020

The digital landscape that we live in today has made it simple and seamless to access the information we need, instantly, from the palms of our hands. This means consumers are more comfortable and in-tune with their ability to reach out to your customer service team. Making it as easy as possible on them, however, should be one of your top priorities.

Omnichannel 52

Omnichannel Definition Consumers Customer Service 52

Forrester's Customer Insights

JUNE 14, 2020

It’s been 2 years since our initial evaluation of the Managed Security Service Provider market in APAC, and it’s time for an update! The first stage will be an update to our MSSP market overview and vendor landscape: “Forrester Now Tech: Managed Security Service Providers in Asia Pacific, Q3 2020”, kicking off in mid-June. We’ll […].

2020 36

2020 Marketing Management Customers 36

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