Talkdesk

JULY 3, 2020

Business continuity has become a crucial topic for organizations in 2020. As the COVID-19 pandemic struck the globe, businesses were forced to migrate to a remote work scenario, many of them relying on cloud-based or cloud-native solutions to do so. As the transition was done at a fast pace to ensure that businesses did not miss a beat, some structural aspects might not have received the attention they should, such as security.

Contact Center 82

Contact Center Competitive Advantage 2019 Document 82

Inbenta

JULY 3, 2020

How does WhatsApp Business work? As per the original application, WhatsApp Business is a free downloadable app available for Android and iOS smartphones. However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business also has additional features to differentiate it from an individual account and aimed at facilitating business-to-customer communication.

Communication 98

Communication Download 2020 Customer Expectations 98

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. Will 4th of July marketing fizzle out this year? Should brands leave it alone or attempt to make a go of it? Let’s explore how it could look. We’ll share insight around: The one constant that remains – and is expanded this year – fireworks.

Brands 95

Brands Marketing Travel 2019 95

CSM Magazine

JULY 3, 2020

Michael Reiserer, MD EASY Software Germany, highlights findings from a recent UK survey that reveal many companies are making good progress towards employee and supplier experience management but there is still work to be done. Most UK firms are doing a good job of collecting, analysing and enhancing customer experience (CX). And many are now turning their attention to employee and supplier experience, according to a recent report.

Telecommunications 52

Telecommunications Customer Relationship Management 2020 Measurement 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Guavus

JULY 3, 2020

As the world begins to emerge from the COVID-19 pandemic, it’s clear that a new normal has emerged. From how we eat and exercise to how we work has changed for us all. The unplanned move of so much of the world’s workforce to work from home (WFH) has produced some very interesting data. For one, many companies did not see a reduction in employee productivity.

Consumers 66

Consumers Information Connections Insights 66

MyCustomer

JULY 3, 2020

Engagement How to make CX more resilient to uncertainty.

Customer Service Strategies 59

Customer Service Strategies Customer Service Engagement Customers 59

Myra Golden

JULY 3, 2020

As a certified Master De-escalation Instructor, I have the expertise to guide you through the COVID-19 stressful encounters you’re sure to have with customers. Learn more or schedule time to talk to me about your objectives.

Customer Experience Design 40

Customer Experience Design Customers Customer Experience 40

Brad Cleveland Blog

JULY 3, 2020

Studies show a strong link between engaged employees and higher levels of productivity and profitability. In one example, Gallup found that companies ranked in the top quartile for employee engagement are 18% more productive and 12% more profitable than those in lower quartiles. What do successful contact centers, those with the most engaged employees, have in common?

Culture 29

Culture Contact Center Engagement Call Center 29

SmartKarrot

JULY 3, 2020

Role: Customer Success Manager Location: Columbus, OH, US Organization: FloQast As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience.

Customer Success 10

Customer Success Consulting Customer Satisfaction Sales 10

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Brad Cleveland Blog

JULY 3, 2020

Studies show a strong link between engaged employees and higher levels of productivity and profitability. In one example, Gallup found that companies ranked in the top quartile for employee engagement are 18% more productive and 12% more profitable than those … Continue reading → The post Enabling a Supporting Culture appeared first on Brad Cleveland.

Culture 26

Culture Engagement Contact Center Call Center 26

SmartKarrot

JULY 3, 2020

Of much contradiction is the popular perception of SaaS. While the perception claims it is mostly sign-up, subscribe and surf, gone are the days when that was accurate. The entire process of customer onboarding , monitoring, working with stakeholders, and setting up dashboards can consume a considerable amount of time. If you are wondering how to reduce SaaS implementation time by over 40%, fret no more.

Definition 10

Definition Workshop Consulting Culture 10

Brad Cleveland Blog

JULY 3, 2020

Studies show a strong link between engaged employees and higher levels of productivity and profitability. In one example, Gallup found that companies ranked in the top quartile for employee engagement are 18% more productive and 12% more profitable than those in lower quartiles. What do successful contact centers, those with the most engaged employees, have in common?

Culture 20

Culture Contact Center Engagement Call Center 20

Optimove

JULY 3, 2020

COVID-19 impacted the entire online sports betting industry – from cancellations to postponements – perhaps more than almost any other space out there. At the peak of the lockdown, player activity dropped by 70% compared to the weeks before the virus erupted. (link to corona-pulse). But since the end of May, the tides had begun shifting, when major European football leagues returned to complete the 2019/20 seasons and national cups.

Sports 52

Sports 2019 2020 Events 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

SmartKarrot

JULY 3, 2020

Source. When a new customer begins using your product, they are not completely convinced until they start realizing the value from it. Onboarding is not just about getting your customer familiar with the product. It is also about hand-holding the customer in the initial usage which fits right in their context. They need to start finding value from the product to make sure that their ROI is soon and easily recovered.

Metrics 10

Metrics Measurement Customers Customer Success 10

Brandwatch CX

JULY 3, 2020

Consumers 112

Consumers 112

ShepHyken

JULY 3, 2020

This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers. After all, any good brand out there does not just only have customers. They also have followers and brand advocates. You can achieve that by providing the best customer service possible.

E Commerce 120

E Commerce E-support Multi-Channel Customer Service 120

Brandwatch CX

JULY 3, 2020

Consumers 52

Consumers 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

SurveySparrow

JULY 3, 2020

In light of the present circumstances, video conferencing apps ought to be made an integral part of businesses. It is a no-brainer. Gone are the days, when you would run into your meeting rooms with a board marker in hand to address your team who would be doing their bit in thrusting chairs into the hall to accommodate everybody. Today, with powerful video conferencing software in place, you can host and participate in meetings in the comfort of your home.

2020 98

2020 Webinar Presentation Download 98