GetFeedback

JULY 19, 2020

Three ways for CX and Product teams to work better together in optimizing the customer experience.

Customer Experience 432

Customer Experience Customers Article 432

Andrew Mcfarland

JULY 19, 2020

For years, I have used a simple diagram to assess customer relationships while generating meaningful and actionable customer discussion. How do you start to improve customer relationships? A simple stair-step picture shows relationship types progressing from simple “supplier” to “partner.” .

Customer Relationships 62

Customer Relationships Customers Loyalty 62

GetFeedback

JULY 19, 2020

Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.

Sales 54

Sales Customer Journey Feedback Interaction 54

Optimove

JULY 19, 2020

The post Making the Case for a Marketing Orchestration Engine appeared first on Optimove.

Marketing 52

Marketing 52

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Customers

Forrester's Customer Insights

JULY 19, 2020

What is the first thing you do to solve a jigsaw puzzle? You separate the similar pieces. This could be by color, border edges, and even piece size. B2B marketers can learn a thing or two from all the folks filling the empty hours at home working on puzzles. (It seems puzzle makers are having […].

B2B 41

B2B Marketing Customers Insights 41