NICE inContact

SEPTEMBER 26, 2021

A contact center is no longer a place to just handle calls. Today, there is click-to-chat, email, text, callbacks, and all the digital channels customers use. The importance of customer experience and loyalty has become more important than ever, and technology is improving and changing rapidly. Our goal at NICE CXone is to help our customers build lasting relationships with their customers because we understand the value and importance of satisfying customers.

Contact Center 78

Contact Center Marketing Loyalty Customers 78

Doing CX Right

SEPTEMBER 26, 2021

Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info. The post Leveraging Social Media For Customer Service & Competitive Insights appeared first on Doing CX Right.

Social Media 111

Social Media Insights Customer Service Customer Relationships 111

kommunicate

SEPTEMBER 26, 2021

Once you start using Dialogflow, you will begin to really acknowledge the power of Google’s AI and How you can get users to the streams and sequences of random messages you receive from your users. Dialogflow provides predefined system entities that can match many common data types. For example, there are system entities that match [.]. The post How to Reply Back to the User with their Name in Dialogflow appeared first on Kommunicate Blog.

Blog 52

Blog 52

kommunicate

SEPTEMBER 26, 2021

Once you start using Dialogflow, you will begin to really acknowledge the power of Google’s AI and How you can get users to the streams and sequences of random messages you receive from your users. Dialogflow provides predefined system entities that can match many common data types. For example, there are system entities that match [.]. The post How to reply back to the user with their name in Dialogflow appeared first on Kommunicate Blog.

Blog 52

Blog Customers 52

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