Fri.Jan 20, 2023

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Top CX Trends of 2023

Upstream Works

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades.

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Digital Customer Success Strategies That Drive Expansion and Renewal


Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create digital scale at moments of truth during the implementation and adoption phases of the customer lifecycle.

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Top 2022 Posts on Adopting a Customer First Strategy


If you’re a regular visitor here, then you know very well the importance of adopting a customer first strategy. Over the years, […] The post Top 2022 Posts on Adopting a Customer First Strategy first appeared on c3centricity.

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60 Customer Care RFP Questions for the Contact Center of Today

Blue Ocean

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.”

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Glia Voices: Looking Ahead at the New Year


Glia once again finds itself looking towards a brand new year: Here’s what some Glianeers’ aspirations, goals, and hopes are for the year ahead. The post Glia Voices: Looking Ahead at the New Year appeared first on Glia Blog | Digital Customer Service Explained.

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Jan 20 – Customer Success Jobs


Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience.

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Simplify Your Research Connections with Methodify

2020 Research

The post Simplify Your Research Connections with Methodify appeared first on Schlesinger Group. Webinar

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Finding patented biological sequences for patents without a Sequence Listing


In recent years it has become more difficult to get a comprehensive view of the biosequence patent landscape. According to Clarivate research, roughly 18% of patent filings in this field do not include a Sequence Listing.

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