BlueOcean

JANUARY 20, 2023

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.” We rejoiced when our favorite coffee shops re-opened, and we got all dressed up again when the commute to work once again involved more than a walk down the hall … and yes, that RFP was finally back on your plate.

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Upstream Works

JANUARY 20, 2023

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades. Everyone has been more cautious about spending, and many sectors are seeing wave after wave of layoffs. These may seem like unrelated events, but they all have a role to play in defining the state of customer service in 2023 and will have implications for contact

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SaleMove

JANUARY 20, 2023

Glia once again finds itself looking towards a brand new year: Here’s what some Glianeers’ aspirations, goals, and hopes are for the year ahead. The post Glia Voices: Looking Ahead at the New Year appeared first on Glia Blog | Digital Customer Service Explained.

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Gainsight

JANUARY 20, 2023

Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create digital scale at moments of truth during the implementation and adoption phases of the customer lifecycle. Building upon that strong foundation, you can also add digital-led strategies to critical moments such as revenue expansion opportunities and contract renewal.

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SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc). Manage complex cases on compliance, payroll, invoicing, account setups, etc.

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Customer Success Customer Satisfaction Government Customers 19

2020 Research

JANUARY 20, 2023

The post Simplify Your Research Connections with Methodify appeared first on Schlesinger Group.

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