Thu.Dec 24, 2020

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Driving Loyalty and Retention Through Personal Gifting

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Greg Segall , Sean MacPherson , and Vikas Bharmbri to exchange views on the personal experience movement. Learn how these leaders relate to their customers on a deeper level by listening to the podcast below. Take Advantage of Investing in Relationships.

Loyalty 64
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Towards Holiday and New Year Hope and Purpose

One Millimeter Mindset

Wishing you 2020 Holiday and 2021 New Year Hope and Purpose. As we move forward together towards 2021, we now share a common story: 2020. How will you incorporate your experiences and insights into the value of your professional story, moving forward? One millimeter at a time. Above all, throughout the year, you and I gained a greater sense of professional purpose and self-definition, didn’t we?

2021 121
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To Lock or Not to Lock Customers (into CRM Journeys)

Optimove

When creating multi-step customer journeys, one of the dilemmas marketers have, is whether to lock customers into journeys or leave them to migrate freely between one journey and another. It’s a question because to map out customer journeys, marketers typically turn to a trusted blank canvas. And that blank canvas can be a marketer’s best friend or biggest nightmare.

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How to Be The Brand EMPLOYEES Can’t Live Without

The DiJulius Group

A lot of companies talk all the time about how they can be the brand CUSTOMERS can’t live without. But one of the cornerstones of world-class customer experience is to be the brand EMPLOYEES can’t live without – because happy employees make happy customers. In order to be the brand EMPLOYEES can’t live without, you. Read Full Article. The post How to Be The Brand EMPLOYEES Can’t Live Without appeared first on The DiJulius Group.

Brands 52
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Zonka Feedback is a High Performer in the G2 Grid for Experience Management for Winter 2021

Zonka Feedback

We have got an opportunity to be proud once again! We are more than happy to announce that Zonka Feedback has been again named as " High Performer" in the G2 Grid Report in the 'Experience Management' Category for Winter 2021.

2021 98
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Watch: CRM Hack on Segmenting Your One Timers, B2CRM Weekly News Update, and CRM Analysis on Express

Optimove

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, a new CRM hack on segmenting your one timers, and a deep analysis on Express. All previous weekly shows All our videos on Optimove’s Youtube channel. B2C CRM NEWS UPDATE: Tropicana, the Mimosa Apology, and Fox News.

B2C 52