Doing CX Right
MAY 7, 2023
Joe Folkman, a leadership expert, and Stacy Sherman explain the importance of trust in business and 3 proven ways to build and repair relationships when broken. The post The Trifecta of Trust: A Blueprint for Customer Experience Success appeared first on Doing CX Right.
West Monroe
MAY 7, 2023
Key Takeaways Prompt engineering is the ability to guide the LLM output based on the prompt to give guardrails and exceptions—either through text or code—that improve the response of generative AI tools like ChatGPT. Writing a good prompt involves establishing a clear purpose, breaking down the ask into discrete steps, learning from your mistakes, and communicating in natural language.
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Zonka Feedback
MAY 7, 2023
The way companies manage customer feedback is rapidly evolving - and for the better. With the advent of innovative technologies such as artificial intelligence, machine learning, and natural language processing (NLP), businesses are now able to leverage these tools to gain insights into their customers’ needs faster than ever before.
West Monroe
MAY 7, 2023
In this series, West Monroe’s generative AI experts offer useful insights and guidance for business leaders looking to harness the power of this new technology. Prompt engineering enhances the performance of generative AI by crafting tailored questions and processes. Effective prompt engineers take into account factors such as context, tone of voice, audience, and examples—as well as offering specific formatting guidance and direction.
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Russel Lolacher
MAY 7, 2023
In this episode of Relationships at Work, Russel chats with DEI consultant and author Minette Norman on the playbook to follow to create psychological safety and be more human in the workplace. A few reasons why she is awesome — she is a keynote speaker and the name on the sign for Minette Norman Consulting LLC, helping leaders create more diverse, equitable and inclusive.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
West Monroe
MAY 7, 2023
Key Takeaways When used properly, generative AI can produce better results and faster—but that means finding new ways to incorporate it into existing workflows. This requires breaking up tasks into their smallest components and understanding how these tools can play a role at each step of a given process. Prompt engineers should become just another member of a given team—though it’s important to track developments to stay on top of latest trends.
West Monroe
MAY 7, 2023
Key Takeaways Generative AI’s capacity to respond to unstructured and open-ended prompts, unlike traditional computer code, is ushering in a new wave of sophisticated software products and advanced technology applications. Developers are using generative AI APIs to interface with users and connect different components of programs. Open-source communities and third-party vendors are facilitating collaboration and experimentation with these new capabilities.
West Monroe
MAY 7, 2023
In this series, West Monroe’s generative AI experts offer useful insights and guidance for business leaders looking to harness the power of this new technology. Prompt engineering enhances the performance of generative AI by crafting tailored questions and processes. Effective prompt engineers take into account factors such as context, tone of voice, audience, and examples—as well as offering specific formatting guidance and direction.
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