ChurnZero

APRIL 15, 2022

Have you ever wondered how certain companies know exactly the right moments to reach out with an offer? Sometimes, the outreach is so spot-on and intuitive, you don’t even realize you’re being pitched. As acclaimed mentalist Tony Corinda said, “Good timing is invisible. Bad timing sticks out a mile.”. Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition.

ROI 98

ROI Presentation Metrics Sales 98

Gainsight

APRIL 15, 2022

Batman. Spider-Man. Superman. The greatest characters never go out of style. But that doesn’t mean they don’t need updating periodically with a new remake. If these heroes of the big screen don’t stay up to date and relevant, they risk becoming forgotten artifacts of the past. . Many of the world’s greatest companies find themselves in a similar situation today.

Customer Success 97

Customer Success Net Promoter Score Chief Customer Officer Leadership 97

Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But what do you do when the platform you’ve been using goes out of business? Or when you realize that the one you have just isn’t working for you anymore? You don’t want to lose the momentum you’ve been building, but sometimes a switch is necessary, so it’s important to find a platform that makes it easy for you to jump right in and sta

Customer Success 84

Customer Success NPS Customer Retention Customers 84

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. He shares how to create excellent customer experiences at every stage of the customer journey.

Customer Experience 70

Customer Experience Customer Satisfaction Poor Customer Service Article 70

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SaleMove

APRIL 15, 2022

Helping a consumer find a solution in a pleasant and effortless manner could actually turn a dreaded collections call into a positive experience. The post How to Improve Collections Through Seamless Interactions appeared first on Glia Blog | Digital Customer Service Explained.

Interaction 59

Interaction Blog Consumers Customer Service 59

SaleMove

APRIL 15, 2022

Helping a consumer find a solution in a pleasant and effortless manner could actually turn a dreaded collections call into a positive experience. The post How to Improve Collections Through Seamless Interactions appeared first on Glia Blog | Digital Customer Service Explained.

Interaction 52

Interaction Blog Consumers Customer Service 52

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success. Define & optimize the customer journey. Lead Customer Success staff, activities and establish an overall vision and strategic plan.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

Merkle

APRIL 15, 2022

In the first two parts of this series, we covered the fundamentals of getting the right people and processes in place and gauging your organization’s readiness for change. But funding and standing up a new technology is only the beginning.

Technology 59

Technology 59

InnerTrends

APRIL 15, 2022

Customer and User Research Tools for Product Managers.

Management 52

Management 2022 User Experience Customers 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Forrester's Customer Insights

APRIL 15, 2022

When you’re building a high-quality mobile app, you’ve committed both time and money. Insufficient testing, though, can spoil your investment. Forrester’s checklist for mobile testing identifies 38 pitfalls that can easily be overlooked. Here are six of them that many mobile application development teams forget: 1. Have you tested your UI with all forms of […].

Technology 26

Technology 26

SmartKarrot

APRIL 15, 2022

“If your retention is poor, then nothing else matters.” – Brain Balfour (HubSpot). We have stressed it time and again – customer retention is key to the growth of a business! Good customer retention rate = product/market fit. It also means increased customer lifetime value, increased revenue, lower customer acquisition cost , and higher average order value.

Customer Retention 19

Customer Retention Books 2022 E-support 19

Education Services Group

APRIL 15, 2022

The Reason. Beep. Beep. Beep. I stand in line at my local pet supply store, a box of dog biscuits in my left hand, my wife’s hand in my right. I can see the sun setting in a fusion of yellows, oranges, and blues just outside the sliding doors that a young woman just walked through with her pearly gray, gallant pup—could be a Labrador or a Retriever.

Hospitality 98

Hospitality Customer Success Insights Definition 98