ReviewTrackers

SEPTEMBER 20, 2020

If you’re into the wedding business as a supplier, you’ve probably heard of The Knot. As one of the largest online resources for wedding news, trends, information, and inspiration, TheKnot.com helps its users — couples getting married — plan the perfect wedding. The site was founded by husband-and-wife team Carley Roney and David Liu, who had realized that better resources would have made planning their own nuptials a lot less stressful.

Hotels 123

Hotels Feedback Demo Consumers 123

Customer Experience Update Submitted Articles

SEPTEMBER 20, 2020

Loyalty 136

Loyalty Customers 136

SurveySparrow

SEPTEMBER 20, 2020

Online surveys are the need of the hour. Considering the amount of online surveys people have been taking over the past decade, every organization – small or humungous are in need of a survey software. And you ask why? Because online surveys help you understand how your business is blooming. And we understand why you’re here. You’re reading this Jotform alternatives blog because someway or the other, you aren’t enlightened by Jotform any more.

2020 81

2020 Multi-Channel NPS Feedback 81

GetFeedback

SEPTEMBER 20, 2020

Adapt your CX program to COVID-19 and continue to deliver great connected experiences.

Connections 445

Connections Article 445

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Oracle

SEPTEMBER 20, 2020

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. The consumer market is rapidly evolving, and that’s never been truer than it is today as the vast majority of consumers are more dependent than ever on online shopping to acquire both

B2C 42

B2C Apparel B2B 2020 42

BirdEye

SEPTEMBER 20, 2020

Here's how you can start mapping your customer journey.

Customer Journey Mapping 246

Customer Journey Mapping Customer Journey Customers 246

Knowmax

SEPTEMBER 20, 2020

Calling for Change: Knowledge Management and the future of Call Centers.

Call Center 52

Call Center Management Customer Experience Customers 52

Customer Experience Update Submitted Articles

SEPTEMBER 20, 2020

Marketing 130

Marketing 130

Knowmax

SEPTEMBER 20, 2020

Serve Yourself! Self-Service Tips in the Digital Age.

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98

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Magellan Solutions

SEPTEMBER 20, 2020

E-commerce businesses have surged in popularity in recent years. During the pandemic , the role of the e-commerce industry became even more important. However, the customer service experience is different for e-commerce businesses, and this can make or break your business. Fortunately, we can help with that. We compiled these e-commerce customer service best practices to help you deliver excellent customer service.

E Commerce 52

E Commerce E-support Customer Service Social Media 52

NICE inContact

SEPTEMBER 20, 2020

Businesses today are in the unique position of balancing widespread disruption with consistently growing customer expectations. For customers, a tumultuous cultural environment, a public health crisis and economic uncertainty are not valid reasons for businesses to drop the ball on experience. Rather, quite the opposite. Now is the most important time to deliver on a brand promise of exceptional experiences – or risk damaging these critical relationships.

Culture 62

Culture Customer Expectations Customers Brands 62