Has the number of unhappy customers calling your business increased?

When a company reaches a maturity level where they do not oversell products and services but instead deliver slightly more than promised, and when they finally make a mistake, they recover quickly and professionally. Hassle-free, customers do not have any reason to worry about the future.

This is the definition of trust. Your company is no longer viewed as a vendor but as a partner!

This article was published on May 18, 2022, on Thomas Industry Insights. Tap here to read the complete article.

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About Middlesex Consulting

At Middlesex Consulting, we partner with the field service teams of B2B capital equipment companies challenged to grow their top and bottom lines. We use value creation, services marketing, and customer experience techniques to identify and create service offers that achieve customers’ desired business outcomes. To discuss how we can grow your business write to Sam here.

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