CSM Magazine

FEBRUARY 22, 2023

Providing excellent customer service is key to the success of your call center, and having sound strategies in place can help make that happen. Follow these helpful tips to ensure a smooth running call center environment in 2023. 1. Establish Clear Priorities : Establishing clear priorities is essential for effective call center management. Focus on understanding the customer’s needs, and make sure to outline specific strategies before taking action. 2.

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Call Center 2023 Contact Center Feedback 52

Upstream Works

FEBRUARY 22, 2023

By: Rob McDougall, CEO, Upstream Works Software They say an elephant never forgets. Unfortunately, many contact centers have the unfortunate habit of doing just that. With the addition of new AI channels, the problem is only going to get worse. Having to repeat information to a contact center agent constantly comes in near the top in the order of things that negatively impact customer satisfaction.

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ClientSuccess

FEBRUARY 22, 2023

Have you ever wondered about the difference between customer success and customer support? While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches. This article will explore the differences between customer success and customer support and how they work together to help businesses succeed.

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Customer Success Customer Satisfaction Customer Service Representative Webinar 70

CSM Magazine

FEBRUARY 22, 2023

In today’s marketplace, where customers expect prompt service in all aspects of their shopping experience, providing refunds quickly and politely has become integral to fostering customer loyalty. The good news is that there are some simple steps businesses can take to give refunds quickly and pleasantly. Let’s take a look. Establish Clear Refund Policies Creating clear refund policies upfront is the first step towards efficiently issuing refunds.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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SAP Customer Experience

FEBRUARY 22, 2023

Get ready to geek out with us on the next episode of SAP Labs Talk! We’ve got not one, but TWO amazing guests who are going to break down the hottest topics in the industry in a way that even non-techies can understand. Watch us live on LinkedIn!

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Customer Experience Customers 61

The DiJulius Group

FEBRUARY 22, 2023

According to Forbes, the CXE, or Customer eXperience Executive, is one of the fastest-growing roles. The DiJulius Group even offers a 12-month master’s course in customer experience called Customer eXperience Executive Academy. Its graduates have many success stories but have been through some of the same challenges and roadblocks your organization may be going through.

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Customer Experience Article Customers 52

SAP Customer Experience

FEBRUARY 22, 2023

O que é CRM? CRM é a sigla para Customer Relationship Management, que em português significa Gestão de Relacionamento com o Cliente. O CRM é um conjunto de práticas, estratégias e tecnologias que permitem às empresas gerenciar e analisar as interações com os clientes e potenciais clientes em todas as.

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Customer Relationship Management Customer Relationships Customers Management 58

MyCustomer

FEBRUARY 22, 2023

Loyalty Reimagining CX: Natura & Co's Gianfranco Cuzziol

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Loyalty 72

DemandJump

FEBRUARY 22, 2023

At DemandJump, we know a couple of things to be true. First, we know that 91% of the internet’s content—good, bad, or otherwise—is never seen by anyone. Second, we know that by leveraging the right mix of modern search engine optimization (SEO) and digital marketing strategies, marketers can significantly increase the chances that their content will be seen.

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Marketing 98

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

MyCustomer

FEBRUARY 22, 2023

Loyalty Reimagining CX: Avon's Gianfranco Cuzziol

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Loyalty 63

DemandJump

FEBRUARY 22, 2023

Developing a good SEO strategy is not easy, but it’s not out of reach either. The key is understanding what aspects of your internet presence to focus on—that is, what helps potential customers find your company, and why. Part of why SEO is hard for companies to grasp is that even the way we talk about SEO is misleading. Search engine optimization is not a one-dimensional target to hit, but a four-headed hydra to be slain.

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Customers 59

dscout People Nerds

FEBRUARY 22, 2023

After switching from academia to business, Janelle Ward learned just how important research ops were—and how to advocate for them.

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DemandJump

FEBRUARY 22, 2023

What Are the New SEO Trends for 2023? Whether you are new to search engine optimization (SEO) or a seasoned veteran in the field, you’re probably reading this blog because you’ve heard having an SEO strategy is important to boost organic traffic to your website. No matter how familiar you are with SEO, you should make it a point to keep up with the latest trends to ensure that your SEO strategy for 2023 and beyond meets search engines’ standards.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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SurveySparrow

FEBRUARY 22, 2023

Jotform and SurveyMonkey are fantastic tools in their separate ways: one is like this all-rounder in town getting everyone’s attention and the other has the first-mover advantage in survey creation & analysis. In the Jotform vs SurveyMonkey comparison, there were aspects where the latter was better, and instances where Jotform clearly won. We conducted mock interviews, read countless reviews, and debated internally for this article, and here we are…(drumrolls)… with our final take on

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DemandJump

FEBRUARY 22, 2023

Having an effective SEO strategy is still the best way to reach a digital audience in 2023. Think about it this way: when you have a question, where do you turn to? Chances are, you start with a Google search. And, if you’re like 75% of other searchers, you stay on the first page of results.

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Brandwatch CX

FEBRUARY 22, 2023

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DemandJump

FEBRUARY 22, 2023

How do you find information online? With a Google search, right? Have those search results ever influenced what you purchased or what services you went on the lookout for? That’s the power of SEO at work. With an effective SEO strategy , your business can wield this power to your advantage.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Forrester's Customer Insights

FEBRUARY 22, 2023

It is essential for B2B CMOs to develop strategies that align with the projected economic growth of Indonesia in 2023. While the country’s growth is predicted to be positive, CMOs must consider the impact of external factors such as the threat of recession, rising inflation rates, and fluctuating oil prices.

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2023 B2B Marketing Customers 26

DemandJump

FEBRUARY 22, 2023

Having an effective search engine optimization (SEO) strategy is an essential component to marketing your business in the digital space. And let’s face it, the divide between digital and non-digital spaces is getting smaller and smaller. If you want people to discover and trust your business, you need to show up online. SEO is the key to connecting with customers when they are most receptive to doing business: when they have a problem and want it solved.

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Connections Marketing Customers 52

Forrester's Customer Insights

FEBRUARY 22, 2023

Zero Trust has seen an increase in adoption over the past few years — Forrester’s Security Survey, 2022, shows that 83% of global large enterprises are reporting that senior leadership has committed their organizations to the adoption of Zero Trust. Aspects of the Zero Trust model continue to be misunderstood, however.

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2022 Leadership Customers 26

DemandJump

FEBRUARY 22, 2023

If you want your website to rank on search engines, then you need to pay attention to on-page SEO. As a crucial part of your SEO strategy , on-page SEO practices help optimize different parts of a website to ensure that your web content ranks higher and earns relevant traffic—hopefully leads—from search engines. Enhancing your on-page SEO also enables search engines to crawl your website to determine if a search query is relevant to your site.

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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Forrester's Customer Insights

FEBRUARY 22, 2023

If Meta’s announcement about its pilot subscription service sounds familiar, that’s because it bears a striking resemblance to Twitter Blue. Paying users will get a coveted verification badge and increased prominence.

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Social Media Advertising B2C Customers 26

DemandJump

FEBRUARY 22, 2023

Google most terms and we’re willing to bet that it’ll return thousands, if not millions, of results. But most people simply aren’t scrolling into the hundreds to find the answer they’re looking for. In fact, they’re usually sticking to the top 10 results—with over one quarter of searchers clicking on result one, according to Search Engine Journal.

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Forrester's Customer Insights

FEBRUARY 22, 2023

Over 100 analyst-led sessions, detailed case studies and success stories, and unparalleled networking opportunities are just a few of the things that B2B marketing, sales, and product leaders can expect at this year’s event.

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B2B 2023 Events Sales 26

DemandJump

FEBRUARY 22, 2023

The short answer to this is “Yes, but only if you do it right.” The long answer is a bit more complicated.

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2023 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement