COPC

JANUARY 10, 2023

By Vicki Brackett – BPO Veteran, WFH pioneer and SVP of Partner Success, livepro We all know employee perceptions of how they are treated directly influence their feelings about their employer. In my experience, this is the foundation of the employee experience and can be the catalyst that impacts employee work behavior and the level of customer service they offer customers.

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Financial Customer Experience Contact Center Employee Experience 77

ChurnZero

JANUARY 10, 2023

No matter what your role in Customer Success, creating and ideating on new content, strategies and engagements is key to the customer relationships you build and the results you drive. This essential aspect of your job can also be one of its most time-consuming. That’s why, today, ChurnZero launched Customer Success AI , an incredible way to supercharge your customer communications and develop impactful new approaches to the work you do.

Customer Success 98

Customer Success Document Demo Customers 98

Optimove

JANUARY 10, 2023

We want to make retention marketing a priority. So where to start? Providing top-notch customer service is a must these days, to keep traders happy, engaged, and active, where traders have high expectations, low levels of patience and infinite options. Offering bonuses is all well and good, but we all know there are problematic traders who will take the bonus and run.

Events 52

Events Loyalty Financial Marketing 52

COPC

JANUARY 10, 2023

By Vicki Brackett – BPO Veteran, WFH pioneer and SVP of Partner Success, livepro We all know employee perceptions of how they are treated directly influence their feelings about their employer. In my experience, this is the foundation of the employee experience and can be the catalyst that impacts employee work behavior and the level of customer service they offer customers.

Financial 52

Financial Customer Experience Contact Center Employee Experience 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CSM Magazine

JANUARY 10, 2023

For betting sites, customer experience technology is becoming a key factor in the success of their business. From automated personalization to AI-powered video integration and data analytics, this cutting edge tech is providing customers with an interactive and fulfilling betting journey – one that allows them to feel valued as they enjoy tailored services matched specifically for them.

Technology 52

Technology Customer Experience Loyalty Programs User Experience 52

CSM Magazine

JANUARY 10, 2023

As an online casino owner, providing great customer support is key to success. It doesn’t matter if you are offering the most attractive bonuses or new games—if customers don’t have a top-notch experience with your service, they won’t come back. From incorporating live chat and replies within 24 hours, to outstanding customer loyalty programs – these ten tips will help ensure excellent player satisfaction. 1.

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Lithium

JANUARY 10, 2023

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen ( @GijsN ). With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading. Here’s a sneak peek into the episode.

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User Experience Presentation Customer Engagement Technology 52

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. Offering a complete repair, restore and resurface solution for any type of surface, Prymo has dramatically increased productivity in the office by eliminating paperwork and introducing automated workflows.

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Russel Lolacher

JANUARY 10, 2023

In this episode of Relationships at Work, Russel chats with organizational psychologist and SparkPath founder JP Michel on the importance of approaching career planning with a challenge mindset rather than solely on job titles and a “what do you want to be when you grow up” stance. A few reasons why he is awesome – he is the founder of Sparkpath, an organization founded to help students change their mindsets to help them create extraordinary careers, creator of the Challenge Ca

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Culture Connections 2017 Employee Experience 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Helpware

JANUARY 10, 2023

Despite the popularity of instant messaging, chat, and social media, you shouldn't give up on email just yet. Electronic mail remains one of the best, most cost-effective tools for marketing. In addition, email support is a reliable workhorse in the customer service industry. When used for personal purposes, sending and receiving emails usually doesn’t convey a false sense of urgency.

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Customer Service Marketing Social Media Customers 67

Influitive

JANUARY 10, 2023

Ever wonder how your dental hygienist remembered to ask you about your vacation to Utah or your new puppy? While they may have a vault-like mind, chances are they add notes to your patient file after (or maybe even during) each visit. But don’t let this taint the personal experience you have during your checkup. […]. The post How Notetaking Builds Lasting Customer Relationships appeared first on Influitive.

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Customer Relationships Customers Customer Engagement Engagement 59

Centercode

JANUARY 10, 2023

Effective communication is crucial for the success of any beta test. If you’re stuck or just want some best practices, dive into these tips and examples to help you write the best weekly announcement emails your beta testers have ever read.

Communication 52

Communication Engagement 52

ShepHyken

JANUARY 10, 2023

B2B or B2C…CX is CX . Putting the Human Experience First as a Business Strategy. Shep Hyken interviews Carla Guzzetti, Senior Vice President for Experience and Product Messaging at Extreme Networks. She shares how companies can design a better experience, in B2B and B2C industries, by focusing on the individual needs of their customers and employees.

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B2C B2B Innovation Technology 23

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Delivering quarterly Business Reviews to demonstrate value and ROI to the customer base.

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MyCustomer

JANUARY 10, 2023

Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season. As we kick off 2023, our. 10th Jan 2023. By Stuart Dorman Chief Innovation Officer.

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2023 Innovation 85

Experience Investigators by 360Connext

JANUARY 10, 2023

What would success look like in a year? Let’s imagine a year from today…. Customers are happier than they’ve ever been , and you know that because their feedback shows it. Employees are engaged in not just the idea of customer experience , but in their role as an important part of it. Leaders are working closely across the organization for the goals around a seamless, constantly improving customer journey.

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2023 Customer Journey Mapping Customer Experience Customer Journey 143

Clarivate

JANUARY 10, 2023

The annual Drugs to Watch report from Clarivate spotlights late-stage pre-launch drugs and biologics set to become blockbusters within five years of market authorization and/or transform treatment paradigms. See who made this year’s list. We are now seeing personalized medicines representing a significant cohort in new drug approvals. These treatments represent a substantial leap forward for life sciences, in many cases providing treatments for previously untreatable diseases.

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2023 Innovation 2022 Travel 59

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

DemandJump

JANUARY 10, 2023

Writing blogs and producing videos or podcasts seems almost unavoidable for businesses on the internet. Businesses are frequently interacting with their audience on social media or YouTube comments and posting blogs about all sorts of topics. Should you be doing the same?

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ChurnZero

JANUARY 10, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. As a Customer Success recruiting firm, our clients and candidates always ask, “What are you seeing in the workforce today?

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2023 Customer Success Travel Consulting 52

CSM Magazine

JANUARY 10, 2023

Job dissatisfaction is a serious matter and affects the overall productivity of the organization/company. If employees are unhappy, it is the failure of the organization. Apart from reduced productivity, job dissatisfaction can lead to lost revenue as the employees don’t feel motivated to do their best. Enterprises or managers can identify the causes of employee dissatisfaction and address their concerns.

Culture 52

Culture Travel Communication Connections 52

Merkle

JANUARY 10, 2023

Technology can often be seen as a magic bullet that will solve all your organization’s problems out of the box. The fact of the matter is, data is the fuel, and technology is the engine of the operation. Data is critical because it allows businesses to gain insights into their target audience and tailor marketing efforts to better meet the needs and preferences of individual customers at scale.

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Technology Insights Marketing Customers 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

CSM Magazine

JANUARY 10, 2023

Because of how gambling works, you must focus intensely and this may put your physical, financial, and occasionally emotional self at stake. If customers get upset while playing, they will lose focus and money and maybe even start an argument with other players. Even though it may seem impossible, cyberbullying makes getting emotional worse. In an emotional state, you might violate some of the casino’s policies, which would result in your banishment.

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Brandwatch CX

JANUARY 10, 2023

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Consumers 2023 80

SurveySparrow

JANUARY 10, 2023

Like the layers of an onion, behaviors and attitudes are hard to quantify at a glance. But with the Thurstone scale, we can do so objectively. But what exactly is the Thurstone scale? And how can we use it to measure attitudes and predict outcomes? In this blog post, we will: Take a comprehensive look at the Thurstone scale. How to develop Thurston scales for survey research.

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Measurement Consumers Blog Feedback 10

Brandwatch CX

JANUARY 10, 2023

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Consumers 2023 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement