Integrity Solutions

SEPTEMBER 2, 2022

One of the first big workforce catchphrases to go viral after the onset of the pandemic was “The Great Resignation,” as employees began to reevaluate their careers and leave their jobs in record numbers. This max exodus of talent may be slowing down a bit, but it’s far from over. More than two years later, even with the threat of a recession looming in the background, companies continue to struggle with finding talent to fill open positions.

Management 119

Management Culture Leadership Engagement 119

SaleMove

SEPTEMBER 2, 2022

Are you doing enough to humanize the digital customer experience? Are your competitors? Find out how you can up your human game. The post Humanizing the Digital Customer Experience appeared first on Glia Blog | Digital Customer Service Explained.

Customer Experience 85

Customer Experience Blog Customers Customer Service 85

ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Here are some tips for building a winning customer experience strategy. Companies that provide a seamless customer experience have a better chance of creating a loyal audience in the long run.

Customer Experience 69

Customer Experience Net Promoter Score Omnichannel Measurement 69

Lumoa

SEPTEMBER 2, 2022

Here are the improvements we have brought to Lumoa in the past month. New improvements to Editing Topics. Your Topics are things like “Price” or “Customer Service” – they are created by the Lumoa AI based on what your customers are saying. But, we know that the AI is not perfect. That’s why we give you the possibility to make manual edits.

2022 83

2022 Demo Feedback Customer Voice 83

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SmartKarrot

SEPTEMBER 2, 2022

Role: VP of Customer Success Location: Remote, Menlo Park, CA, US Organization: AutoService A.I. As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs. Build & Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers.

Customer Success 19

Customer Success Roadmap Reference Document 19

SmartKarrot

SEPTEMBER 2, 2022

Business is changing. More than ever, people want to know what value you bring to the table and how it relates to them. Businesses of all types are moving from product-centric to service-centric models. Some companies may have products as their anchor – the cornerstone they get built around – but they also wrap additional services around it. These include related but assorted products.

E Commerce 10

E Commerce B2B E-support Sales 10

Zonka Feedback

SEPTEMBER 2, 2022

Although you need skills, experience, expertise, and an awesome team to create a product that satisfies your hunger for innovation, it’s equally important to listen to the product users about what they want.

Feedback 74

Feedback Innovation 74

Centercode

SEPTEMBER 2, 2022

Summary: This brief overview defines the key concepts of dogfooding: what it is, the benefits it brings to an organization, when it occurs in product development, who provides feedback, and where dogfooding lives in an organization. What is dogfooding?

Feedback 64

Feedback 64

Playvox

SEPTEMBER 2, 2022

Want to retain your agents? What about attracting new ones for your open positions? While these might be rhetorical questions, our customers tell us again and again that agent retention has never been more important. So we’ve got two words for you: remote work. There’s no way around it — most agents are looking for positions that allow remote work. Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider

Contact Center 70

Contact Center Management 2022 Entertainment 70

Advertisement

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Centercode

SEPTEMBER 2, 2022

Looking for ways to recession proof your products? Check out these three tips on how to create products that support your business, even during down times.

52

52

ChurnZero

SEPTEMBER 2, 2022

Does your company understand the potential of Customer Success? Unfortunately, a few CEOs still think it’s just a trendy name for customer support, or believe that CS is there to schedule meetings and keep customers happy. Your CS team’s success depends on how your organization sees your role. If CS is viewed as an amorphous, frivolous function, you’ll have less funding, less authority, and less influence.

Customer Success 98

Customer Success Customers Communication Customer Journey 98

Forrester's Customer Insights

SEPTEMBER 2, 2022

What’s within an employee chat? More than emojis. Employee communications via chat, voice calls, and videoconferencing can include customers’ personal information, insights about business operations, or other highly sensitive material. Consumer apps aren’t suited for such purposes. They lack enterprise controls for management and compliance, have privacy policies and terms of use that can change […].

Communication 9

Communication Consumers Insights Information 9

Forrester's Customer Insights

SEPTEMBER 2, 2022

Sell something to a prospect, and you might earn a valuable commission. Help a prospect buy, and you might earn a valuable customer. This practice – helping prospects buy – is buyer enablement. And it requires a deeper understanding of purchasing preferences and the buying process itself. Particularly with self-service. In this area, B2B teams […].

B2B 9

B2B Sales Customers Technology 9

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement