Sun.Jul 12, 2020

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What Powerless Feelings Do to Customers & Employees | #Leadership

Kate Nasser

To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post What Powerless Feelings Do to Customers & Employees | #Leadership appeared first on KateNasser.com.

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3 Main Ways Customer Service Influences the Marketing Landscape

CSM Magazine

The marketing landscape is constantly changing and evolving, and the increasing demand from customers is one of the main factors in this. Nowadays customers want ‘immediate’, whether that’s immediate results, immediate satisfaction, or immediate blame. A customer needs to trust in a business’ products and services before they even think about buying from them.

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What Powerless Feelings Do to Customers & Employees | #Leadership

Kate Nasser

To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post What Powerless Feelings Do to Customers & Employees | #Leadership appeared first on KateNasser.com.

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20 Must-Have HR Policies and Forms for Employee Management

SurveySparrow

Not complying with the federal, state, and local laws can backfire in ways that a business might have never imagined. Getting your papers right is pivotal when you are running a registered company. The Human Resources team in your office is one of the core departments that can save you from a lot of legal tangles. Here, you will find a razzmatazz of processes, procedures, policies, databases, policies, guidelines, etc.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.