Mon.Jan 17, 2022

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Do You Confirm? How Uncertainty Costs You Money

Steve DiGioia

There are 2 kinds of people. One never asks for directions. One always asks for directions (or at least is not hesitant to ask). In a past Tips on Thursday newsletter , I wrote about taking the initiative, finding your own course of action, and making a decision based on experience, availability, practicality, etc. This mindset seems to match those who never ask for directions because they can make their own decisions.

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4 Potential CX Themes for 2022 Your Best Year Ever

The DiJulius Group

It is not too late to create your Customer Experience theme for 2022 that you can rally your entire organization around. Here are some excellent suggestions to get you started brainstorming: 1. CX Strong The companies that will dominate the next decade will be the ones obsessed with evolving the experience they provide to both. Read Full Article. The post 4 Potential CX Themes for 2022 Your Best Year Ever appeared first on The DiJulius Group.

2022 106
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5 Top Customer Service Articles of the Week 1-17-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 7 Customer Service Skills Every Business Needs by Renee Johnson. (The Tech Report) Much of the customer mindset will remain a mystery.

Article 67
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13 Most Inspiring Marketing Quotes and Questions to Live By in 2022

C3Centricity

Are you like most businesses? Do you have a plan you are following that will (hopefully) enable you to reach your goals? In order to meet them, we are often looking to make changes, large or small, in our organisation. At times like these I find it useful to motivate with some inspiring quotes from people much wiser than I. If you are looking for ways to motivate and inspire your own team, then I am sure you too will enjoy these.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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6 Ideas To Increase Employee Engagement

Doing CX Right

Customer satisfaction is directly linked to employee engagement. Learn & apply best practices to achieve loyalty and retention goals. The post 6 Ideas To Increase Employee Engagement appeared first on Doing CX Right.

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How Did The Online Casino Industry Do for Customers In 2021?

CSM Magazine

While specific industries may have suffered significant losses due to the pandemic, various digital industries grew massively. One such industry is the online gaming market. Business is expanding and customer support continues to develop. When traditional land-based casinos began to close their doors to patrons to promote quarantine and social distancing protocols, the online casino industry saw a significant increase in user base.

2021 52
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SOFTWARE DOWNLOAD

SAP Customer Experience

The SAP Download Manager is a free tool that allows you to download multiple files simultaneously, or to schedule downloads to run at a later point in time. You can download the SAP products that are associated with your S-user ID. Downloading files requires the Software Download authorization; to request.

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BigChange Facilitates Business Transformation for Pinnacle Group

CSM Magazine

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange. Supporting over 300,000 homes, 200 schools and 100 public and private buildings, Pinnacle is one of the UK’s largest facilities management providers. Using BigChange, Pinnacle has achieved a significant improvement in transparency and communication with clients by delivering live operational information a

2013 52
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Customer Service Feedback: In-Signature Surveys vs. Email Embedded Surveys

Zonka Feedback

96% of consumers across the globe say that customer service is an important factor when it comes to being loyal to a brand. It's no revelation that customer service has taken the center stage in most industries. But how do you make sure that the customer service in your business stands up to your customers' expectations? The answer is Customer Service Feedback.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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App Downloads Showcase the Requirement to Continue Delivering Great Customer Service

CSM Magazine

The mobile app industry is booming and with the increasing number of available apps on the market, it’s more important than ever that you do everything possible to stand out. The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. With the assistance of different data sources, Gravitee wanted to display real-time updates of some of the USA’s most popular apps that were being downloaded so far in 2021.

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80+ Remote Learning Survey Questions for Students, Teachers, and Parents

SurveySparrow

Are you a school or university that’s transitioned to remote learning (or distance learning) during the Covid-19 pandemic? Looking to measure the effectiveness and experience of remote education? Remote learning surveys can help! Remote learning survey questions help you improve student engagement and understand the challenges associated with remote learning.

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5 Proven Steps to Scale Your Business

CSM Magazine

Scaling your business is an exciting challenge for any company. This concept is frequently used interchangeably with growing a business, but you need to understand that these are two distinct concepts – and they need to be treated as such. Company growth is related to scaling, but you can seemingly have one without the other. New companies and successful start-ups are often successful because they achieve massive growth in a relatively short period.

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Why Product Teams Need to Prioritize Inclusive Design

Alida

When it comes to product design, there’s a preconceived notion that the best thing to do is design for one type of person — the most average consumer.

Consumers 246
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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The Secret About Goal-Setting for Customer Service

CSM Magazine

Are you ready to improve your goal setting for customer service? Sometimes it feels as if we are out at sea and we need some support, steering, and guidance. If you’ve been feeling a little overwhelmed, it could be that you’re looking too much at the big sea and not noticing opportunities for incremental change. Let’s look at six ways to break down that big ocean into smaller pieces.

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When should you fire a customer - and how do you do it?

MyCustomer

Loyalty How do you fire a customer?

Loyalty 59
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Top Trends in the Customer Service Industry for 2022

CSM Magazine

As a customer service manager, you’ve got to be on top of your game to deliver solid results. Sometimes, that’s not always easy because there are so many demands on your time and attention. From supervising employees, monitoring customer feedback to integrating new ways to retain existing customers, you wear a lot of hats on the job. That’s why we’ve taken a look at the customer service industry and identified changes that will have a direct impact on your performance.

2022 52
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Decoding the Secret of Building a Successful Product-Led Organization

SmartKarrot

Every B2B SaaS organization today survives only by providing customer experience by making them use the product. The most successful companies today put the product at the core of everything they do. Therefore, they are popularly known as product-led organizations. And these organizations are the future of the B2B SaaS business. . ‘’Don’t find customers for your product.

B2B 10
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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Starting a New Job in 2022? Four Things to Think About

CSM Magazine

It would be something of an understatement if we were to say that finding new employment is challenging. No matter what has led to you landing in this position, finding a new job takes a great deal of time and effort and can feel downright deflating at times. However, while that might very well be the case, nothing beats the feeling of elation when you receive a job offer and a start date.

2022 52
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The 2022 Guide to Personal Branding for Customer Success Practitioners

SmartKarrot

What is the first thing that comes to your mind when I say SpaceX? I bet it is Elon Musk, one of the most reputed entrepreneurs who loves new technology. How did you figure that out? Because Elon Musk has created his own personal branding! . But how often have we seen professionals in the customer success field ignoring this important detail? Most of the time, your inner voice would stop you from pursuing it by saying, “Personal branding is not for me.”.

2022 11
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Manual Billing Entry Automation using Orchestrator

Circular Edge

Manual Billing Entry Automation using Orchestrator. Manual Billing Entry in E1 is a simple process that is also very manual, which presented a perfect opportunity to automate this function harnessing the power of the JDE Orchestrator. The entire process from getting the files from an FTP site, to uploading the data in E1, posting the batches, and emailing the results and exceptions has been automated end to end using Orchestrator.

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What’s New in Customer Service Trends for 2022?

Inbenta

Contents: It’s not about going digital; it’s now about digitally evolving. 9 Customer Service Trends for 2022. Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. 2022 will see new trends that will redefine the customer service landscape – what’s new this year?

2022 98
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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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E1 Tools 9.2.5.x What’s New

Circular Edge

Channelize Equipment Rental & Maximize Revenue in 2022 & Beyond. With all of the new & exciting features in the latest Tools Releases 9.2.5 (including the most recent 9.2.5.4), there has perhaps never been a better time for JDE customers to adopt code current strategies and move forward with continuous innovation. Join this live demo of new & existing functionality available in Tools 9.2.5.

2022 52
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The 'As the World Churns' Customer Success Podcast is Live

UserIQ

The genesis for our new podcast, "As the World Churns " is two-fold: Saving a customer from the dark depths of churn can feel like melodrama.

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2022 Report: A Survey on the Metaverse’s Business Value

West Monroe

GET THE FULL REPORT.

2022 98
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Protected: CRM Marketing Insights: The Complete Collection

Optimove

This content is password protected. To view it please enter your password below: Password: The post Protected: CRM Marketing Insights: The Complete Collection appeared first on Optimove.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the